Shocking Service

Evans Cycles
82.0% of users recommend this
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Guest's review of Evans Cycles

“Shocking Service”


written by on 20/04/2023

Shocking Service!! I planned to order a new road bike online two weeks ago, but after contacting the Assistant Manager at Chester store for some help, he advised that I came in to double check the measure and that my order would be processed much more quickly through the store than on line. Chester is my closest store but still nearly 15 miles away. I have been chasing this delivery ever since and despite repeated calls to the Assistant Mgr and the Store Manager who both assured me that my bike would be delivered to the store imminently, I am still without a bike. In desperation I managed to get in touch with head office so called Customer Service, who after checking with the store tell me that my bike is out of stock and may never be back in stock again. He also suggested that I drive all the way back to the store to get a refund as this cannot be processed in any other way. He stated that there was nothing more he could do and would not give me the names of any of the senior management team to speak to as that was personal information. I cannot understand how Evans Cycles can call this customer service of any sort. It is shocking that large companies like this treat customer's with such contempt with no come backs. I have wasted my time travelling to the store, not to mention the costs of fuel both ways and furthermore I had bought new pedals for the bike from another retailer which will now cost me money to return. This was my first and now last time I will ever use Evans for any cycling needs. A terrible experience and all should avoid this company with standards like this.

  • Cannondale Sora Road Bike £550

    Goods purchased & cost

  • Still waiting


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