New bike is not new

★★★★☆
4.2 / 5
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Evans Cycles www.evanscycles.com

★☆☆☆☆

“New bike is not new”

Written on: 06/01/2022

I ordered a small folding bike online. It was delivered in a ridiculously large and tatty box, not the original packaging. The manufacturer's documentation was missing. I soon found evidence that the bike had previously been repaired. Customer service reply to my emails with evasion. I wish I'd chosen a more honest and decent supplier. I won't be buying from Evans again.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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