Buyer Beware Evans Cycles

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dalton564's review of Evans Cycles www.evanscycles.com

★☆☆☆☆

“Buyer Beware Evans Cycles”

Written on: 20/12/2018 by dalton564 (1 review written)

Shocking company to deal with, i was lied to, illadvised, passed from dept to dept, phone calls not returned and messed around from start to finish.

Here is scenario

1. Ordered expensive groupset £1000
2. Arrived but there was a problem with one of the parts
3. After sales ok but far from the best (wanted me to bring it instore when my closest store is a few hundred miles and a boat journey) so i requested to return the lot for refund.
4. Send back as per instructions using traceable service and kept receipt
5. Item arrived next day shown on tracking, i waited a few days but no refund
6. Contacted CS and was told to wait, gave it 3 days but still nothing so contacted again
7. Was told in email they had it but whoever had it was off that day and would be back the next day.
8. I Contacted next day and was told they didnt have it, and they would not refund me !!
9. Was told i need to claim off royal mail and they would not accept my tracking as proof even though it says delivered

How bad is this, im now being foced to claim it back through my bank as a last resort.

Use extreme caution when dealing with company if you have problems and need to return something. They will lie to cover themselves.
This is the first bad review i have ever written i will be reporting them to trading standards

Stick to CRC or Wiggle

  • Expensive Groupset

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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