Ellis Brigham - www.ellis-brigham.com

I was recently served by a young chap who made every effort, on two occasions, to find a pair of walking shoes to fit me properly. He spent a great deal of time showing care, courtesy and an undoubted expertise. That I did not eventually make a purchase (I have difficult feet) was accepted by him with great good grace and a sympathetic smile. 

Bristol store: What a really nasty an aggressive and unhelpful company to deal with. The staff assistant on this sales occasion, was great (although they are not always so, I must say...). Obtaining a cash refund is all another matter and a complete hassle. The store manager very badly needs to go on a self confidence course followed by a customer service/interaction course. On balance, I was met with severe attitude, hostility, rudeness and complete unhelpfulness. This has only been resolved by called their customer services head office, who was really annoyed at the way I was treated and spoken to, and who kindly arranged for a full refund there and then over the phone. Guys, if you want proper service, with the same knowledge etc., go and spend a day at Snow and Rock, Blacks, Millets even, to learn how to deal with customers - else stack shelves on nights somewhere away from normal people...

Pushy staff and then poor service when I tried to return an item in pristine condition at the Fort William store. I hadn't even taken it out of the box. Only offered a credit note, which when I looked at it a few hours and 200 miles later had restrictions written on it. £350 spent there, but won't ever visit this store or any of their other stores again. AVOID.

We went to Fort William to climb/walk up Ben Nevis. We decided to have a look at the local shops-a lot as you would expect to do with hill walking/rock climbing etc.

We went into the shop called Ellis Brigham Mountain Shop and the service was fantastic. The guy knew his stuff and was able to advise on an excellent set of footwear-I ended up spending nearly £300 o two pairs of boots and Walking shoes.

I dont know if the prices were as good as you could get online but the service and the guys knowledge was a great help.