Direct Sports Ltd www.directsportseshop.co.uk
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Direct Sports Ltd www.directsportseshop.co.uk
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User Reviews
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Wrong item sent
Hi, Thank you for your feedback. We have investigated this matter thoroughly and have confirmed that correct items have been sent, as per your order. While the brand have confirmed that the packaging had changed, the product itself remains the same. We thank you for bringing this to our attention and have now updated our website to reflect these changes. Kind Regards, Direct Sports
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Happy with Merrell’s boots
Hi, Thank you for your review! It is great to hear about your positive experience and we look forward to your next order with us. Kind Regards, Direct Sports
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AVOID, AVOID, AVOID Direct Sports
I ordered a £140 badminton racket from Direct Sport and it arrived in an extremely damaged box; ripped, crushed, and banana-shaped. The ‘free gift’ grip was missing, and the whole thing looked like it had been through a war zone.
When I contacted Direct Sport, I was told to return the racket for an “assessment”, which was frustrating enough. I also noticed the racket sleeve was missing, and when I queried it, I was told it wasn’t part of the order. However, there was no option to add it on their website in the first place!
I made it clear I didn’t want an assessment, I wanted a refund. So, I returned the racket. Weeks went by with no communication whatsoever. I had to chase them for updates, and when the refund finally came through, it was £20 short.
They had the cheek to charge me for the “free restring” that came with the racket!
In contrast, I ordered the exact same racket from Central Sports, and the difference was night and day. Their packaging was ten times better, and the service was excellent. I’m already planning to order my second racket from them.
Lesson learned: I will never, ever buy from Direct Sport or Direct Badminton again. Poor packaging, missing items, awful communication, and a total lack of care. AVOID and go to Central Sports
Hi,
Thank you for your feedback.
It was the packaging of your item which was damaged. The racket itself was not damaged. We have since received your racket back from you, have thoroughly inspected it and can further confirm it is not damaged in anyway.
As you have requested a refund of your order, the fees associated with this are applicable. These fees were specifically pointed out to you in advance of your refund and you still opted to go ahead with a refund. This has been issued to you.
It is always advisable to familiarise yourself with a retailer’s Return Policy in advance of making a purchase with them so that you are well informed incase you need to make a return.
We thank you for providing us with a further opportunity to clarify our terms and conditions for you.
Kind Regards,
Direct Sports
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Super Fast Delivery!
Ordered squash goggles on a Sunday afternoon, they arrived Monday morning, faster than Amazon! Superb
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Good price and very quick delivery
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Smooth transaction but…
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Great Service
Nooza
I bought two of Babolat pure aro Rafa rackets, both were arriving less than a week. Very happy!????????
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Game, Set And Match!
Good website, choice and prices.
Product as expected both in size and comfort.
Quick delivery although the previous time this was free!
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Perfect
Perfect in every aspect. Easy, good value, fast delivery…
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