Direct Sports Ltd www.directsportseshop.co.uk
Build quality
Comfort
Customer Service
Direct Sports Ltd www.directsportseshop.co.uk
When you purchase through links on our site, we may earn an affiliate commission. Here's how it works.
User Reviews
Customer Service
Quality of website
Value For Money
Layout of shop
Quality of service
Comfort
Style
Range of Products
Build quality
Reliability
Happy with Merrell’s boots
Hi, Thank you for your review! It is great to hear about your positive experience and we look forward to your next order with us. Kind Regards, Direct Sports
Customer Service
Quality of website
Value For Money
Layout of shop
Quality of service
Comfort
Style
Range of Products
Build quality
Reliability
AVOID, AVOID, AVOID Direct Sports
I ordered a £140 badminton racket from Direct Sport and it arrived in an extremely damaged box; ripped, crushed, and banana-shaped. The ‘free gift’ grip was missing, and the whole thing looked like it had been through a war zone.
When I contacted Direct Sport, I was told to return the racket for an “assessment”, which was frustrating enough. I also noticed the racket sleeve was missing, and when I queried it, I was told it wasn’t part of the order. However, there was no option to add it on their website in the first place!
I made it clear I didn’t want an assessment, I wanted a refund. So, I returned the racket. Weeks went by with no communication whatsoever. I had to chase them for updates, and when the refund finally came through, it was £20 short.
They had the cheek to charge me for the “free restring” that came with the racket!
In contrast, I ordered the exact same racket from Central Sports, and the difference was night and day. Their packaging was ten times better, and the service was excellent. I’m already planning to order my second racket from them.
Lesson learned: I will never, ever buy from Direct Sport or Direct Badminton again. Poor packaging, missing items, awful communication, and a total lack of care. AVOID and go to Central Sports
Hi,
Thank you for your feedback.
It was the packaging of your item which was damaged. The racket itself was not damaged. We have since received your racket back from you, have thoroughly inspected it and can further confirm it is not damaged in anyway.
As you have requested a refund of your order, the fees associated with this are applicable. These fees were specifically pointed out to you in advance of your refund and you still opted to go ahead with a refund. This has been issued to you.
It is always advisable to familiarise yourself with a retailer’s Return Policy in advance of making a purchase with them so that you are well informed incase you need to make a return.
We thank you for providing us with a further opportunity to clarify our terms and conditions for you.
Kind Regards,
Direct Sports
Customer Service
Quality of website
Value For Money
Quality of service
Range of Products
Build quality
Reliability
Super Fast Delivery!
Ordered squash goggles on a Sunday afternoon, they arrived Monday morning, faster than Amazon! Superb
Customer Service
Quality of website
Value For Money
Layout of shop
Quality of service
Good price and very quick delivery
Quality of website
Value For Money
Layout of shop
Quality of service
Comfort
Style
Range of Products
Build quality
Reliability
Smooth transaction but…
Customer Service
Quality of service
Comfort
Style
Range of Products
Build quality
Reliability
Great Service
Nooza
I bought two of Babolat pure aro Rafa rackets, both were arriving less than a week. Very happy!????????
Quality of website
Value For Money
Game, Set And Match!
Good website, choice and prices.
Product as expected both in size and comfort.
Quick delivery although the previous time this was free!
Customer Service
Quality of website
Value For Money
Perfect
Perfect in every aspect. Easy, good value, fast delivery…
Customer Service
Quality of website
Value For Money
Son Very Happy
Son very happy with look, design and feel of the racquet. Bonus that it came already strung included in the price. Notice an instant improvement in the way he is striking the ball and now he wants to play every day.
Q&A
There are no questions yet. Be the first to ask a question.