BOTH SOLES COMPLETELY DISINTEGRATED AFTER BEING WORN A HANDFUL OF TIMES Just gone for a ten minute stroll and thought I'd wear my brown suede Padders for a change (worn them only a handful of times previously). I start to feel a little uncomfortable while walking and realise the rubber heal on both sides are completely disintegrating as I'm walking!!! I'm so angry. Customer service completely ignored my emails!

I had a problem with a pair of Padders that I'd had for a while and were out of warrantee. After contacting the Padders after-sales department and explaining the fault, I was treated with the utmost courtesy and consideration. I was asked to choose a replacement pair and these were sent at a considerable reduction. I cannot praise them highly enough.

My husband has worn Padders footwear for many years and recently we had cause to ask their customer service department to assist us with a problem. It was resolved quickly and efficiently and we are now in possession of a discounted, new pair of sandals from excellent customer relations. Thank you to the person I dealt with and colleagues.