No Refund Offered after shoes delivered to wrong address

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Guest's review of Office www.office.co.uk

“No Refund Offered after shoes delivered to wrong address”

★☆☆☆☆

written by on 27/08/2023

My shoes were delivered to the wrong address, but Office Shoes won’t offer a refund.
They say that because someone took the shoes in, I will have to pursue this matter through the police. I spoke to the house where they were wrongly delivered, and they provided proof that they’d returned the parcel. Allegedly the label was damaged, so the house number was unreadable. I sent this proof to Office, who were not interested.
According to them, because they have proof the item was delivered, they won’t offer a refund. The proof of delivery is an unidentifiable hand holding a box at a front door that isn’t mine.
I shop online because I have been left very disabled by COVID, and am unable to visit the shops. Nice one, Office Shoes. I spent most of my annual budget on these shoes, and now you won’t refund me. This, despite the shoes being returned to you. I won’t be shopping with you again.

  • Nike blazers £50

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