Usay Compare Reviews - www.usaycompare.co.uk

★★★★★
4.8 / 5
96.3% of users recommend this
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Latest Reviews

★☆☆☆☆

“Mis sold policy”

Written on: 11/12/2018 by Dullingham (1 review written)

Having changed from BUPA after 15yrs - Usaycompare convinced us that a change to Vitality Healthcare would be beneficial in all aspects of private medical provision for our family. The policy commenced in May and having already spent a substantial amount of monthly premiums now find that the policy is not worth the paper it is written on. Convinced that a new moratorium policy was the way forward and that there was no requirement to provide previous health issues and in respect of previous… Read Full Review

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★★★★★

“private medical insurance”

Written on: 10/12/2018 by AnnaBadar (1 review written)

Key elements that I am impressed by so far are efficiency of service and excellent telephone manner - you get the feeling this is a really well organised and professional outfit where the manager understands the needs of his clients and the different criteria involved with private medical care offered by different companies - which can be a rather complicated and needlessly expensive affair to the lay person when reading and understanding the small print!… Read Full Review

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★★★★★

“Fantastic service from USAY”

Written on: 05/12/2018 by Gilroy92 (1 review written)

I had dealings with a man who calmly talked me through everything and assisted me with my first PHI policy. I would highly advise USAY and the person I dealt with who is a credit to this company… Read Full Review

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★★★★★

“The person I dealt with did a fine job in...”

Written on: 03/12/2018 by Harperm (1 review written)

The person I dealt with did a fine job in understanding our healthcare insurance needs, in finding us a better policy at lower cost, and in being available to answer a few queries which arose. Would be glad to recommend him- and Usay- to anyone who is concerned with high cost of healthcare insurance… Read Full Review

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★★★★★

“Nothing to complain about”

Written on: 01/12/2018

Having been in touch with several other companies and got fed up with all the forms and questions I was talking to my brother-in-Law ; said these people were worth a try so I did spoke to a person seemed a nice enough chap , pressure to buy was just OK not OTT so left is a week and then decided on reflection to sign up with them Their quotes were well in line and sometimes less than others , think what decided me was how clear things were set out The proof of course will be when I need to make… Read Full Review

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★★★★★

“Great Service”

Written on: 12/11/2018 by mmhot1962 (1 review written)

I had issues with another PHI broker, so went back to usaycompare, who had been very professional and patient. Got me the right cover at the right price on a private health scheme… Read Full Review

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★★★★★

“Great Service”

Written on: 04/10/2018 by Grant358 (1 review written)

I have just changed my private health insurer and saved £60 per month on our family policy. Dealt with a man who provided a first class service. Knowledgeable and professional without being pushy. He was able to answer all my questions and gave me time to make a final decision. Very happy with all the advice given and would definitely recommend… Read Full Review

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★★★★★

“Well wortrh checking out.”

Written on: 01/10/2018 by TOPHI (1 review written)

Enquiring about private medical insurance following receipt of my renewal letter/premium which had risen cosiderably I was pleased to be advised of an extremely similar level of cover for a substantially less cost. The person I spoke with was friendly,knowledgeable and professional and the service that followed efficient and prompt… Read Full Review

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★★★★★

“Good customer service ”

Written on: 29/09/2018 by Lyn1408 (1 review written)

I had online quotes from several companies for personal health insurance. This company came in with the best price for the cover which I requested. Some companies didn’t respond at all. Usay however did follow up the quote and the person dealt with my enquiry with great efficiency. He answered my questions and arranged a call back in a weeks time to give me time to understand the terms. In that time I made a list of questions which I needed clarification on and again he answered all of… Read Full Review

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★★★★★

“Our next year is protected”

Written on: 20/09/2018 by JosueMeredith262 (1 review written)

The medical insurance of my husband and I is running to the end and we thought we won't be able to afford this protection next year as the cost will be much higher. Fortunately we have got the help from your agent, Izaak Johnson, who recommended us a superb product which has the same level of cover but much cheaper than our current policy. We'll be happy to recommend your service to our friends as your agent understands what we need and he is supportive… Read Full Review

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★☆☆☆☆

“Poor attention to detail and service”

Written on: 19/09/2018 by Isaij76 (1 review written)

Sent insurers incorrect name and address for me and my baby’s policy. Only discovered a year later when I needed to claim that no documentation had been received. Poor service all round. Would not use again… Read Full Review

Usaycustomerservice's Comment

Written on: 20/09/2018

Hi, I'm very sorry to hear you've been unhappy with our service and also disappointed to hear that we may have sent you the wrong information. If you contact our team, with some details, we will look into this for you. Many Thanks, Usay Compare

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★★★★★

“Great Service, Very Helpful!”

Written on: 15/09/2018 by ericbarnfield (1 review written)

The agent was most helpful and engaging. I am sure that my wife and I are in good hands with the policy that the agent recommended for us. I am confident that if we need the service that it will be sufficient and straightforward. Thanks to the team and all who helped to make it an easy and informative operation… Read Full Review

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★★★★★

“Used USAY Compare for a number of years - and excellent”

Written on: 10/09/2018 by peterc57 (1 review written)

Just realised after recommending USAY Compare to a friend, that they are really very good. On the ball, fast and responsive; and very efficient. Also very reactive and sympathetic at renewal time to ensure the next years' premiums were affordable… Read Full Review

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★★★★★

“Efficient, friendly, caring”

Written on: 17/08/2018 by ioPugh327 (1 review written)

I used Usay after failing to find affordable healthcare. I just did a comparison on the off chance. When they contacted me they were just as you expect a medical team to be. Caring, interested in you, not pushy. I’m really happy with the custimer setvice I received… Read Full Review

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★★★★☆

“Comprehensive, long but worth it!”

Written on: 07/08/2018 by Hartleytb198 (1 review written)

The person I dealt with clearly knew their stuff, was nicely friendly and very helpful but the whole set up was confusing. I thought through my original enquiry that Bupa was going to call me back but it was Usaycompare and I needed to answer various questions, which is understandable but was a long time. The member of staff then offered me a couple of options, which is all well and good but I had nothing to compare them with like a good consumer should and the policy names were actually… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/08/2018

The lady who took my call was knowledgable, calm, did not rush me, made sure I understood everything. She offered and explained my options, was happy for me to take time to think things through then get back to her and generally made me feel very confident tht I had all the information I needed to make the right decision. She gave me her number and said I could call her back if I needed any further help. Could not recommend too highly… Read Full Review

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★★★★☆

“health insurance - the best”

Written on: 07/08/2018 by Peters396 (1 review written)

I was recommended to usayCompare by a friend. Her description of the person she dealt with and his ability to secure an alternative to her then current supplier proved absolutely accurate. He was caring and careful to ensure that he secured me alternative cover at a very competitive price - and far cheaper than my then current provider and that the cover afforded was comparable. There were no difficulties with an endless queue to reach an "agent" and documentation was clear and easy to… Read Full Review

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★★★★★

“Grateful thanks”

Written on: 02/08/2018 by SarahiGeorge (1 review written)

I am most grateful to the adviser for his help, patience and kindness in finding me an excellent quote for Private Health Insurance. It was a big step for me to take after more than 30 years with my previous Health Insurer, but he gently guided and helped me through what was a difficult decision… Read Full Review

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★★★★★

“Excellent service”

Written on: 30/07/2018 by Coleman393 (1 review written)

Very pleased to have found this company. The person I dealt with was very knowledgable and identified the best solution for me. He gave me a number of different options and confirmed them in writing by email instantly. I was then able to select the right product for me. It was pleasing to work with someone who followed up exactly when he said he would. Very professional. He had an in depth knowledge of different product types and the various features that allowed me to work out which product… Read Full Review

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★★★★★

“Most impressed”

Written on: 27/07/2018 by pamlm (1 review written)

It was such a joy to find someone who knew their way round the web site without having to spend hours of frustration to try and get my health care sorted. He was amazing, he answered all my queries and he explained very clearly in great detail the different options, he was extremely efficient knowledgeable about all the different company's and what they had to offer; there was nothing too much for him to sort out. He is a credit to your company… Read Full Review

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