Viovet Reviews - www.viovet.co.uk

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Latest Reviews

★☆☆☆☆

“Missing controlled drugs”

Written on: 08/04/2021 by Allyo89 (1 review written)

Terrible customer service, ordered controlled drugs twice from them the first order took 6 weeks to arrive second lot two weeks. Was told it was my fault as I selected royal mail. I was told to go to the vet if I needed pain relief for my 16 year old dog. I was told the usual story, working from home, couldn't help.. Avoid this company at all costs, they are useless… Read Full Review

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★☆☆☆☆

“poor product, poor customer service”

Written on: 17/02/2021 by janepayne (1 review written)

I ordered 2 large domed cat carriers, they arrived quickly, however poor quality, the "stick " to lock the door was so hard to use, in fact one of my cats escaped whilst trying!! fortunately in the house. The cushion was so thin, no point in adding to the basket, the handles are flimsy. I contacted viovet via email x2 and call x1, really unhelpful, no interest in resolving the problems I was experiencing. I was told I could return, at my cost and it had to be a tracked delivery!! It cost me… Read Full Review

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★☆☆☆☆

“Outhwaites Daschund Dog coat ”

Written on: 04/11/2020

Purchased this item after measuring my dog in 3 different areas as requested to find it only fitted in the length other 2 areas far to big afteradjusting. To order the size smaller would be short in length. Despite this coat being advertised for daschunds. This coat is not fit for purpose Customer support centre very unhelpful in returning this product to get the postage returned. The coat appears of very good quality I will not be using viovet again due to this experience… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE TERRIBLE”

Written on: 12/08/2020 by Daniel309 (1 review written)

It takes 6 days to answer, if even, your mail, then you get some (ro)bot-email, stating obvious and nothing is resolved, they charge your credit card like its their own, forget refunds,whats that??? but hey , you can call them and bicker with them and get long telephone bill! And refund? Forget it! Ordered items have no tracking number , even if sent by B Royal Mail, but hey, its your fault, you should pay more for mail services ccccc ...Fun, right! AVOID this clowns by any cost!!… Read Full Review

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★☆☆☆☆

“CONTROLLED DRUGS SENT TO WRONG ADDRESS”

Written on: 10/08/2020 by ArelyMoser (1 review written)

I ordered controlled drugs with a prescription from my vet - the process was slow and cumbersome. Despite my address being on the prescription the urgent medicine was sent to my old address. No Apology - no offer to re direct or refund. No concern shown for the suffering of my horses without their medication. AVOID this company. Safer and quicker to walk to your own vet!… Read Full Review

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★☆☆☆☆

“Appalling!! Avoid at all costs.”

Written on: 07/05/2020

I ordered joint supplements for my dog on 28 March 2020, and it was given to the incompetent Delivery Group on 29 March 2020 with an untracked delivery timescale to France of around 3-5 days. I allowed extra time for delivery delay due to the Coronavirus epidemic, but after 14 days my order had still not arrived. I contacted the appalling Customer Service(?) department to be told it was my fault as I had not chosen a more expensive delivery option of a tracked service and Viovet could not… Read Full Review

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★☆☆☆☆

“POOR CLIENT SERVICE”

Written on: 01/05/2020 by Larao14 (1 review written)

I purchased a pet toy which came without a key part of it. If you read the description the missing part was described as a "refill" so I assumed it came with an original one. But no. Telephone experience was basically "computer says no" will actively avoid this company… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 11/12/2019 by Robb355 (1 review written)

My order was delivered with the wrong flea treatment. Instead of rabbit flea treatment I received it for dogs over 25kg. If I hadn't have read the package before use, then my pet would now be dead. They asked for evidence of a photo and a detailed email. Sent the same and received a reply that they were sorry that the packaging was damaged and would send again!!! So, never read the email. Went on chat and got the girl who had sent email. I then had a supervisor take over who never… Read Full Review

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★☆☆☆☆

“VioVet knowingly sends medication due to expire ”

Written on: 12/12/2018 by JT6688 (1 review written)

HI ordered a two year supply of Suprelorin, costing £253.99 plus £18.99 overnight shipping. Viovet sent medication that expires within one year. When I contacted them to tell them that this medication is a two year supply, as specified by the veterinarian on the prescription, and that the medication expires in less than one year, thus making 1/2 of it useless, the response was you must “check the expiry dates with us before purchasing. “ How would a consumer have access to medication… Read Full Review

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★★★★★

“100% effective”

Written on: 17/10/2017 by Ninaplum (0 reviews written)

I have tried Frontline which was really expensive and simply didn't work! I treated my cat with Advantage at the weekend and no more scratching, manic licking or twitching! Fantastic! we are finally flea free. Contrary to all the negative reviews of Viovet online I have always found their delivery to be fast and would certainly buy from them again. Thank you… Read Full Review

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★☆☆☆☆

“Long despatch times”

Written on: 29/09/2017 by chocdog (1 review written)

Have ordered from this firm 50 times.The last 2 orders have been very late in stock allocation (4 days). I used to get a lot better service than this there is no urgency from them to allocate goods seems like we will do it tomorrow,when you complain they say look at delivery dates and we have delivered the goods in that time frame. It would be better if they delivered before the time frame and get good reviews from people… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 21/09/2017 by Brooks113 (1 review written)

I would give this company minus stars if this was possible. My order has still not been received 9 days after dispatch. Customer service is useless and very patronising. Wish i had read reviews before ordering. 2 weeks later, still no flea treatment for my cats, and now the hassle of getting money back from a company who could not care less… Read Full Review

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★☆☆☆☆

“If only I had read the reviews”

Written on: 17/09/2017 by Roberts498 (1 review written)

I must say it has been some time since I have had the displeasure of dealing with such a uselsss company, I would say only BT could compare. I have been waiting since Wednesday for a delivery of food which I am donating to a dog charity, today alone I have called a dozen times all with the same stroppy staff not reply or putting me on hold for over 15 minutes at a time. At one point today I was told that their delivery company who are fed ex and also probably the worst delivery company in the… Read Full Review

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★☆☆☆☆

“Don't Touch Them With A Barge Pole!”

Written on: 07/09/2017

I would not touch this company with a barge pole. First I purchase one item which they put through to my bank. Then I purchased another item for £13.00 which not only did they not even have, or tell me they didn't have but they then proceeded to take 3 amounts from my bank account instead of the one £13! I then cancelled the other item as that still had not been sent either and they then proceeded to not only not refund that but remove more money from my account! They then sent out the order… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/07/2017 by JasmineFigueroa (1 review written)

No goods received. Promised delivery dates are pure fiction… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 26/06/2017 by dag900 (1 review written)

Ordered Yumove for Dogs advertised as 300 plus 20% extra. Received only 300 tablets. On contacting Violet was told we would have to return the 300 as they would not send out the extra 60 tablets. As longstanding customers and as the advert was very misleading I would have expected Violet to send us the extra tablets. But apparently not. Very disappointed will not bu using Violet again or recommending them… Read Full Review

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★☆☆☆☆

“MONEY TAKEN NO GOODS POOR SERVICE”

Written on: 17/06/2017 by Tuckermc219 (1 review written)

We have been ordering for a number of years now and have to say the service has been great.However we have just had our first problem! They say you only find out how good customer service really is if you get a problem. Our order was sent out to us in very poor packaging.it arrived in a plastic bag from the post office completely ruined(i sent the pictures to Viovet as instructed) Was told it would be re-sent first class! We then get an email saying it been sent 2nd class and would arrive in… Read Full Review

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★★★☆☆

“Bad service”

Written on: 09/02/2017 by JairoHorton (1 review written)

After 1 week of placing my order the status still said 'packing in progress' I called customer service who advised they are waiting for one item from the supplier and did not know when this will come in. I asked for a part despatch which they did, however they should have informed me of the delay and should have offered the part despatch. When the order arrived I noticed that one item was wrong. I called customer service and asked them to put the correct item in my remaining delivery. No… Read Full Review

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★☆☆☆☆

“Damaged tins sent in Jiffy bag ”

Written on: 16/01/2017 by Cookrz208 (1 review written)

Ordered liquid dog food for puppy with anorexia. They sent in Jiffy bag, all dented. Immediately rang them and emailed pic of damage. Told they do not refund or replace faulty or damaged tins. I offered to send back and they said I had to pay postage. Then told couriers fault.. How when in Jiffy bag? Not even a fragile sticker in place. After at least 10 emails from 4 different people still no resolve to issue Please do not use this company as they have awful customer service and after… Read Full Review

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★★★★☆

“Medication for Cats”

Written on: 11/01/2017 by Jamari491 (1 review written)

I have used Viovet on a number of occasions now for tried & trusted products that I've previously purchased from sources local to me, including veterinary centres (which I feel can not justify the high costs they charge for basic medication on top of ridiculously high fees after insisting upon examining the animal) As a veteran pet owner I find this quite insulting as I'm aware when my animals need worming, or fleaing for example, as most responsible owners do. Viovet are reasonably priced on… Read Full Review

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