DO NOT USE

The last 2 orders have been a disaster. I used to order often but I made an order at the start of the year, after 2 weeks, on the last date they gave me for delivery they emailed saying one of the items was out of stock (took them over a week to tell me!) - I contacted them back within a few minutes and told them to change it for a different one (as they offered) and they took another 4 days to dispatch, it total it took over 3 weeks for 3 small toys to be delivered.
Decided to give them another chance and made an order 2 weeks ago, still not received and has no communication from them. Customer Service used to be second to none and it was all so speedy, not anymore! Last time I'm ordering personally or for our business unfortunately.

Still waiting for the most recent order, had no response from my emails asking where it is. They take your money straight away but don't send your items! Customer Service is an absolute joke these days! Quick to respond on trustpilot but in 3 weeks I've not had any email responses and no order.

10/11/23 - Still not received my order. Finally got them to acknowledge us via commenting publically on their Instagram. Told me to send then my email - I did. They emailed me back saying my products were out of stock and they would be receiving them on Friday 3rd so they would then be dispatched. Still no dispatch and then on Monday I'm told my other items are out of stock. An absolute joke. Told them to dispatch what was in stock and refund the rest, nothing has been dispatched, now been over a month since I ordered!