Very bad customer service

Click here if this is your business
Viovet - www.viovet.co.uk
★☆☆☆☆
1.4
From 100 reviews
8.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

SineadMc's review of Viovet - www.viovet.co.uk

“Very bad customer service”

★☆☆☆☆

written by SineadMc on 13/09/2021

My story with Viovet takes since last spring (2021). Now is autumn. So half year and still not sorted. :-/
An item needed to be returned for faulty material. They asked for pictures several times - several times sent. No answer for a long time or just an ordinary robot answer just to shout me up.
After I left a bad review, they gave me a credit for it. Never expect money back.
So I ordered just a feeding stuff, as I never want a faulty product again.
Order came fast, but damaged, so I had to refuse it.
Emailed them, after few days I got a robot answer they will send a new stuff. That never happened.
I am now left with nothing. I would never order anything from them again. I work in e-shop as well, so I know how to treat a customer. This is absolutly unacceptable. Never again.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account