MONEY BACK GUARANTEE

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★★★★☆
3.9 / 5
74% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of The Pet Express - www.thepetexpress.co.uk

★☆☆☆☆

“MONEY BACK GUARANTEE ”

Written on: 15/08/2022

Website clearly mentions money back guarantee
Website initially did NOT stipulate any sizes of the mentioned offer products
Woman changed all the terms and conditions after speaking with me to limit sizes of products allowed
However, did allow me to purchase a larger bag for my pet under the 100% money back guarantee
The no quibble guarantee is with 100% quibble
Refuses to give money back despite site saying I can get full refund and keep the product
Company wants product back???
Why write on website what you don't mean

Many other honest pet shops out there with excellent customer service

AVOID this company

  • £81

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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