Please never buy here

PetShopBowl - www.petshopbowl.co.uk
★★★★★
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From 375 reviews
93.0% of users recommend this

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ugKenny282's review of PetShopBowl - www.petshopbowl.co.uk

“Please never buy here ”

★☆☆☆☆

written by ugKenny282 on 15/12/2020

Please never buy from this company. A disgusting business, with no conscience or qualms about making your pets sick, or your house stink.

Two boxes of 120 pouches of cat food, over 130 of the pouches were split and covered in mould. Absolutely filthy. I sent the best photo I could get without being sick, not good enough for them. Their customer service are terrible, they don't care and wanted me to count how many are affected and presumably just refund them. Erm, the rest are covered in rotten food and mould.

Luckily I'm protected by Amazon and if they don't refund my money by Thursday then Amazon will. But I'll be making it my mission to share this with everyone, to show how bad customer service and poor treatment makes things worse. If they'd apologised and refunded, I would have happily moved on.

  • Felix 240 pouches

    Goods purchased & cost

  • On time

    Delivery

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