Unreliable service, unprofessional staff

1.9 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

MarcusWri's review of Pets at Home www.petsathome.com


“Unreliable service, unprofessional staff”

Written on: 28/06/2021 by MarcusWri (1 review written)

3 bookings, 3 errors which resulted in wasted early work finishes and our dog not being groomed. Treated as though complaining about this in a normal civilised manner is abnormal. One store member burst into tears on the second occasion and when we complained after being let down a THIRD time we were told that in that previous incident my Wife was logged on their system as being ‘aggressive’. This is despite another staff member saying to us privately we had done nothing wrong and that the person was having a bad day for other reasons. We are all human and I am sympathetic to this but to log this in the manner they did shows a compete lack of both honesty and professionalism. Store Manager on the third incident seemed oblivious as to why we might not be happy that our booked appointment was not available and rudely stated we could go elsewhere. Appalling service and treatment of customers, clearly the training and staff support services of Pets At Home needs some attention.

  • Long haired dog groom

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

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