1.9 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

496Hickman's review of Pets at Home www.petsathome.com



Written on: 14/12/2020 by 496Hickman (1 review written)

We took our puppy to the Groom Room in Penzance. He came back looking like a terrified meerkat! I have written two letters of complaint to which I have received no reply and I was fobbed off by their chat line on a further two occasions. His breeder says that it is likely that the groomer has irreparably damaged his second coat. The Groom Room refuses to reply as to the person's experience of grooming dogs with a double coat. I have posted pictures of our puppy on Instagram before and after his ordeal and this has also not led to any kind of response. This company is completely shameless!

  • Grooming service

    Goods purchased & cost

  • On time


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