Pets at Home www.petsathome.com – Questions & Answers

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Asked by yvonnemargaret on 29th June 2017 Report this content
Why is it impossible to set up a VIP card?  My local branch has tried 3 times to no avail, I have tried twice each time told it's been successful and I will receive an email within 24 hours those 24 hours have come and gone but no email, I don't believe there is such a thing as VIP - has anyone else had this experience?

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Asked by fibilove20 on 12th November 2016 Report this content
I don't know where to do a check up on my cockatiel and treatment. Can anyone make any suggestions of any places?

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Asked by farihah2000 on 19th July 2015 Report this content
What are the 2 different methods they use to meet customer needs?

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Asked by Lisa1969 on 5th April 2014 Report this content
Have booked my dog in for a bath and groom at a new pets at home near us ,have had loads of negative comments about them, staff not experienced enough, quite a few saying they had cut the dogs nails far to shirt and led to bleeding severely and infection? Can anyone help?

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Answers (4)
Report this content rebeccap09 Written on: 07/04/2014
don't use them!
Report this content DebbieStar Written on: 07/04/2014
I would NOT go to a Groom Room at Pets at Home ever again. They have recently floated and changed managment resulting in extremely poor service, they also take great delight in charging you £5 for every 5 minutes you are late to collect your dog (!) and the staff as you say are certainly not experienced enough. Even though I pay for my dogs nails to be cut they never do it, this is because they simply don't want to but they still take your money. If you raise any questions about their service they do not care as they would simply rather lose you as a customer. I don't have the convenience of popping over the road from where I work now but have come to the conclusion it is better to pay a local small business service anyway seeing as the Groom Room has to be the most expensive dog grooming service.
Report this content kittykat602 Written on: 08/04/2014
i always used the pets at home near me never again my adopted animal from them was checked by a vet from there and was fine until few days later was eating way too much and not going toilet it had an infection they didnt tell me about took him back and they re sold him and gave me a new one. as for the groom centre they over charged me for a simple cats nail cutting and they cut her nailos too far down they split and are extremely fragile had to take her to vet and she still hasnt got proper nails back have to keep treating them daily. was told by the vet they shouldn't of cut past the pink of the nail whereas they did iwoulnt use again.
Report this content fibilove20 Written on: 12/11/2016
Maybe go to the RSPCA my friend said it's for free
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