PetCo - www.petco.com

I went to a petco in Colorado springs on powers and constitution. I bought a bag of dog food that had a tear in the bag.the associate said they had no more of that brand I bought so he would tape it for me.he said he would give me 15% off.. which he didnt!!!! And when I got home it was filled with spiders and cobwebs, so I called back and asked for a Manger and he said they won't be in till next week!!! really.. im very upset at this location!! What the heck petco!!! I need to talk to somebody about this!!!!!!!!!!!

ordered my cat food on line, {hard to find in stores},I was sent wrong product. I called to report and was told how sorry they were, only to receive the exact same wrong order again. Trying to just cancel the order, was put on hold twice, only to be disconnected. Now I just want to get my refund, only to be told by a third call that because we were disconnected, no refund was filed for me. You have my gmail, I can be notified! I asked for gmail verification of my refund, still waiting. Cancelling my repeat order was immediately posted to my gmail. Also was told my refund would take 5 to 7 days. Very unhappy with whole experience!!!!

Do not use this location for grooming. I was taking my dog to get groomed regularly at the Morgantown, WV grooming salon. I told the staff there twice, the 2nd time they wrote it in his file on the computer, not to shave my dog as he has lupus and it irritates his skin. I would also mention it every time I dropped him off. The 3rd time he got groomed after telling them this I picked up my dog and when I got home he rolled over on his back showing me razor burns to the point of bleeding under 3 of his legs. The girl that groomed him was the one that had typed it in his file the previous visit! I called and spoke to the grooming manager and sent her pictures. She understood my concern and told me she understood why I would not be bringing him back there for grooming. She told me the store manager would call me the next day to issue me a refund. I never heard from the manager. While my dog was being groomed I would usually spend about $200 a visit on supplies. They lost a good customer and my poor dog had open sores under his legs for 2 weeks.

I bought dog food online for our pet. Originally I thought the online ordering offered some savings. However upon the bags arriving I discovered they were somewhat smaller than what is offered in the stores and the store is actually more cost efficient. The service was fast and delivered as promised but a little disappointed in the value.

DO NOT BUY PETS FROM THIS STORE!!!!! This Pet Co is not interested in the welfare of their pets! The cages are VERY dirty and the customer service from the store manager is non-existent. We live right down the street and everything we and our neighbors have bought died!!! We have to drive to the Pet Co in Huntersville to buy fish or pets that are healthy. The Huntersville store when it comes to the care of the pets is a 360 compared to the concord mills location. The condition of the cages at the concord mills location is horrible the ferret cage is filthy and they are sleeping in their own feces. I asked the manager how often they cleaned it out and she said only once a week! We only have one ferret and we have to clean out her cage and all of the feces once a day! The fish have diseases; some fish have ick on them and the store rep just keeps them in the tank and all of the tanks feed into one filter so it spreads to all of the fish! When you take the fish home your entire tank gets infected. Every fish and coral we bought from that store over the years died. All of the saltwater life we bought from the Huntersville location and Fintastic were healthy and lived. We complained to Corporate about the welfare of the pets in that location and they had the store manager call us after 6mths!!! I asked her what she was going to do to remedy the issue and she said “I’m not going to do anything. Corporate just asked me to call you.” WOW!!!!! That’s when I thought maybe we shouldn’t buy from any of these stores because not only the managers but Corporate doesn’t care about the welfare of the animals either! Don’t think this is my first experience with this location; I have been going there since the store opened for dog food or tank supplies and I always look at the pets and the condition they are in. Pet Co needs to hire a new store manager before the Humane Society knocks on their door and revokes their license to sell pets!! Which is needs to happen in order to protect these animals!

Petco has the best prices for any of your pet-care needs. That's why i always come back to their stores or website. The website is nice as you can order the products you know you'll need in the future from the convenience of your own home. They will even email you reminders about keeping your supply up to date.

I love going to PetCo. I recently bought a Doggie Toothbrush set there and it has made a world of difference!

I will soon be buying a pet rat and ALL of the equipment there, as will two of my friends that I have recently convinced (except "Friend One" is getting a guinea pig, and "Friend Two" is getting a ferret... His favourite-animal-of-all-time-except-for-llamas!).

I also have found the staff very polite (unlike SOME stores I could mention!) and knowledgeable in the small animals department.

If you are reading this review and do not agree with my beliefs, please don't just go around and complain to your friends, WRITE YOUR OWN.

ADIOS AMIGOS! (I don't speak Spanish, so I probably spelled that wrong, if so: sorry!)

This store has been alot of FUN for my family. We have taken our dog in there several times, and they always welcome her, and seem to be glad to see her more than us! The kids especially LOVE this store!