If I could give minus I wojld

★★★☆☆
2.6
From 35 reviews
37.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

57Davis's review of Pet Well Being - www.petwellbeing.com

“If I could give minus I wojld”

★☆☆☆☆

written by 57Davis on 01/06/2023

If i could give minus I would.

Ordered some dog food on repeat (ever 4 weeks) notified it was dispatched and eagerly awaited order. Nothing came so chased with courier who said they had no record. This happened over the course of 20/04 till now. Sent lots of emails chasing this. Got responded to with vague apologies and no clear indication of when I could expect my order.
I'm convinced they oversold the product and just left us short.
Terrible company. Terrible customer service. Avoid!

  • Goods purchased & cost

  • Still waiting

    Delivery

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Barbpetwellbeing's Comment

Written on: 15/06/2023

Hi there,
Here at Pet Wellbeing we do not offer dog food, may I ask if you may be reviewing another company?
We offer herbal supplements for cats and dogs, these are either in a powder form, a liquid tincture and we now offer our new line of herbal Chewies.
If any shipping issues occur while shopping with us we will always be happy to make things right with either a refund or a reshipment right away.
Please reach out to our customer service team again and you can request to speak to me, I would be happy to investigate this for you.
I look forward to hearing from you.
Warmest wishes,
Barb with Customer Care

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