Awful,dodgy,incompetent

I’m begging you do not use this company unless you want your goods shipped when they feel like it, or are a fan of incompetent women. Pleeeease go anywhere else. This is what happens:Ordered product 15 th April,said on site I’d get it 19th April,I paid express delivery for this,7.99. Woman on phone on 2 occasions said it’s on website if you order after 2 it’s not express. It doesnt say this on website. Then she said it’s under shipping terms and conditions and couldn’t understand when I said if it shows on the order that I’m getting it on the 19th as paid for,why would I need to go all round the site looking for shipping terms and conditions.? They did not apologise,accept fault. She was thick,kept going on about bank holiday. It had nothing to do with that,online it said it would be delivered 19th April. It wasn’t,refunding only half of my express fee,in effect charging me the standard fee only. No refund as gesture of goodwill or the fact I took a day off work for them misleading. Awful