Worst customer service ever

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EmeliaFitzsimmons341's review of Pet Planet - www.petplanet.co.uk

★☆☆☆☆

“Worst customer service ever”

Written on: 19/01/2022 by EmeliaFitzsimmons341 (1 review written)

I just came off the phone with one of your employees to make you aware that jackets we bought for our pups from Danish Design actually had caused cuts on our dogs legs. The finish is quite rough and when rubbing against their paws when they run, this has caused sore spots on their legs. I told her that I was not looking to get my money back, but just thought it would be something you would want to flag with the manufacturer. She was extremely rude and just dismissed what I was saying. She had never heard anything like this and the problem was that the jackets were too small and I should just buy bigger ones. For your info, the jackets are not too small, they are actually a perfect fit. I have to say that I am very disappointed to be treated this way. She was unbelievably rude and unprofessional and was not interested at all in what I had to say. Poor customer service Pet Planet, I think some of your staff need some additional training since this is not the way customers expect to be treated.

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