CO2Art.co.uk - www.co2art.co.uk

CO2Art.co.uk - www.co2art.co.uk

User reviews
3.7

Customer Service

4.1

Quality of website

4

Value For Money

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CO2Art.co.uk - www.co2art.co.uk

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CO2Art.co.uk - www.co2art.co.uk
3.82 11 user reviews
564%
40%
39%
29%
118%
3.7

Customer Service

4.1

Quality of website

4

Value For Money

User Reviews

PeterStern
3

Customer Service

4

Quality of website

3

Value For Money

Good Products But Shipping Not So Much

Very high quality equipment and good products, but they use DHL as their shipping service. Just bought $250 items and got a bill saying that I have to pay 40% in toll. Now i have to pay $100 more. Will stay away from this company till they change their shipping carrier.

Guest
1

Customer Service

2

Quality of website

1

Value For Money

No Customier Service

The customer support is very slow in replying when in need of help for a faulty product.

They keep asking the same questions they already have got the answers for.

They seem to try to keep askin the same questions so that i will loose interest and give up my claim for a new product. They appear to anything they can so that they do not have to replace the faulty product.

le_scalaire
1

Customer Service

1

Quality of website

1

Value For Money

Short Life Span - Poor Customer Service

I purchased a full CO2 system at CO2 Art less than two years ago.

My system is set up for a fresh water tank in order to inject CO2 for a planted tank and keep the pH around 6.8

I have already experience two serious failures of the system during day time with complete acidose down to 5.8 and the system keeping injection at full debit into the tank. Of course this has caused the death of half of my life stock.

I have reported the issue to the customer service which has been on and on in circles now for three weeks, where the lady suggestion from CO2 art is to shut the system is off when the light is off, I had clearly explained that the issue had happened during day time. And I also find quite amusing that only the light from the T5 are taken into account, as I live in Norway and clearly the CO2 needs to be injected at night (even outside lighting hours) due to the very very long days and to avoid the ph to go up!

No sign of will from CO2 art to insure their obligation and change the part that is not working (solenoid) but they would rather waste hours of your time on emails. No compensation for the livestock had been offered either.

I highly recommend to spend a little more and avoid at all cost this company.

KirkyArcher
5

Customer Service

5

Quality of website

5

Value For Money

Everything For A Planted Aquarium!

Fantastic turn around time on orders, high quality items at very reasonable prices, good customer support and regular special offers,

wrgp1983
5

Customer Service

5

Quality of website

5

Value For Money

Fast Reliable Service!

I have used CO2art twice recently and both times I have experienced the fastest dispatch times and delivery of any online company I 've ever used! A great range at a reasonable price with no compromise in quality. Fragile items come well packaged and protected and in excellent condition, I really cant sing their praises enough, this is the store to use if you need CO2 supplies, make no mistake!

leontoeter
5

Customer Service

5

Quality of website

5

Value For Money

Good Site For Co2 Products

The Co2 indicators are cheap and very Nice shaped. Also there defusors are woeling very well!

The co2 indicator is very easy to instal with the pipet. And Works very fine.

I would reccomend this item for everyone who idee a home made bio co2 set.

aDuli
5

Customer Service

5

Quality of website

5

Value For Money

Co2 Stuffs

Nice and clear website with anything you need for a complet co2 system! Great job!

R1ch202
5

Customer Service

5

Quality of website

5

Value For Money

Co2 Heven

Good crisp and clear pictures abd info on the web site, superb way to share info and products with friends and others who are looking into buying co2 equipment for there aquariums.

Very competable on there prices but some a bit pricey such as the bubble checkers.

Delivery also is cheap I'm looking forward to setting up my top quality co2 products and witnessing the results in my tank

batDosi
1

Customer Service

3

Quality of website

4

Value For Money

Fake Reviews

I ordered a few oroducts from them and half of them were good , but I am very disappointed with the others and they don't respond o complaints.

For example they were selling CO2 tube made of silicone. I later read that this is not suitable for co2, but they did not even repond to the complaint. It was cheap, so I did not return it, but disappointed of the lack of customer service.

They were constantly harassing me write reviews for the items I bought. One of the diffusers was poor quality and this is what I wrote, but it never got published on theor site. So be careful with the reviews there being fake.

1
co2art

Hello, We are very sorry to hear that you not happy with your order.

Unfortunately we can't find any emails from you.

I remember even sending email in regard to negative feedback you sent about diffuser. Where we offered you replacement completely for free. Unfortunately we had no answer from you at all.

If you would like us to resolve issues you had with your order we strongly suggest to send us email or call us.

GazSolway
5

Customer Service

5

Quality of website

5

Value For Money

Excellent Products

Just had delivery of the solenoid and bubble counter, very easy to set up and very good value for money. Ordered and delivered all within 26 hours of the order being sent, will be back for more bargains and excellent service.

GREAT PRICES, GREAT SERVICE, & GREAT COMPANY RECOMMEND TO ANYONE

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