Reviews - www.epasy.com

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Epasy”

Written on: 25/10/2015 by KarissaAlmeida (1 review written)

Really easy to setup and manage the booking - would use it again and recommend others do as well. Great way of seeing who had boiught tickets and paid without having to handle the paymens. The rest of the Group found it easy to use and pay for the tickets. Customer service was also excellent. Would definitely use it again… Read Full Review

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★★★★★

“Great service with very helpful employees ”

Written on: 17/10/2015 by Topsc0tt24 (1 review written)

The quality of customer service and personal communication really makes you as a customer feel looked after and the number one priority in the process. As a customer you are kept up to date with everything that is going on regarding the booking process and payment making your job of booking tickets so much easier. Booking for groups through epasy gives you so many perks allowing you to get more out of your money. I will definitely be using epasy again for future bookings and will be telling… Read Full Review

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★★★★★

“Absolutely amazing service. ”

Written on: 13/10/2015 by Denisebbb (1 review written)

The Epasy system is a great way to collect money for group payments! Took away the stress of collecting in money and having to put it in an account. Would very highly recommend to friends and family… Read Full Review

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★★★☆☆

“The new Alton towers group booking system”

Written on: 29/09/2015 by CraigMorran (1 review written)

The system was ok once I had worked it out. Probably very good if you were inviting others to go to the site to pay. I would have liked an option to pay for a group all in one go as initially I didn't think I was able to do this. I would also have liked the two free leader places to have appeared on the final payment page as I was left unsure if they had been included. I realise that you have now sent an e-ticket but as I didn't get one straight away I screen grabbed all the website pages so… Read Full Review

Epasyltd's Response to CraigMorran's Review

Written on: 29/09/2015

Thank you for reviewing the epasy payment system. Your points are very constructive and will be implemented during our continual improvements.
The landing page where you selected the date does describe the customer journey "Simply create an event, then you can invite the group to add their own tickets and pay for themselves. Once all tickets are paid, the FREE leader tickets are added and the entry voucher is emailed to you 3 days before the event."
Your idea to re-iterate these points during your payment process is very useful, thank you.

The "Make Payment" tab allows you to pay the complete balance in one full payment, I am glad this became clear as you familiarised yourself with the new system.

I am very grateful firstly for your time providing feedback and secondly for your loyalty to Merlin attractions over the years.

Kind regards
Mike Wood
CEO Epasy
ref: 245412

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★★★★☆

“Super Service & System ”

Written on: 27/09/2015 by Wood468 (1 review written)

Excellent way to make a group booking without having to pay for everyone & then collect their money. Slightly tricky to select the tickets to start with but once I cracked it by emailing a friend it worked perfectly. The assigned person for my events got in touch straight after registration to offer help. A potential mistake was spotted & I was phoned to confirm the transactions were ok. Very impressed with this level of diligence… Read Full Review

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★★★★★

“Quick and easy system and the team was very helpful...”

Written on: 25/09/2015 by CarsonDolan (1 review written)

Quick and easy system and the team was very helpful for when I needed additional help… Read Full Review

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★★★★★

“To epasy or not to epasy...that is the question”

Written on: 24/09/2015 by Fozzie72 (1 review written)

We did this as a team incentive and as it was the first time we'd used the site and I found the customer service support to be excellent. Our enquiries were dealt with quickly and efficiently and nothing was too much trouble - even when we needed individual passes instead of a group pass etc - it was all accommodated with ease. Navigation and content was in the embryo stages and it was my first time so whilst not a negative, it's probably got a little room for improvement...a little! Thanks… Read Full Review

Freedomltd's Response to Fozzie72's Review

Written on: 24/09/2015

Thank you for reviewing epasy, your team incentive to THORPE PARK Resort for the Professor Green concert was booked for 7th August whilst epasy was in trial mode. I am glad to announce that epasy was officially launched on 24th August and I really hope you get another chance to use it again soon.

Kind regards
Mike Wood
Epasy CEO
ref: 974605

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★★★★☆

“Very happy birthday”

Written on: 15/09/2015 by Samstead (1 review written)

Booking my sons birthday party at Thorpe Park. Decent website interface but the real bonus was the dedicated assistant who was extremely helpful and readily available… Read Full Review

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★★★★★

“Even parents can use”

Written on: 30/08/2015 by Blakehy1972 (1 review written)

So simple to use, fantastic!! Would definitely recommend this service to all customer's and you also save a few pounds, cant be bad. … Read Full Review

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