Terminate Contract & Hold Funds!!

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Guest's review of WorldPay www.worldpay.com

★☆☆☆☆

“Terminate Contract and Hold Funds!!”

Written on: 04/06/2019

I Honestly cannot believe that this company is allowed to operate. Having been with Worldpay for 6 months and having no issues with them prior to this, I was shocked when I received a email from them stating that I had to supply information regarding a transaction about a months ago, a transaction that was refunded due to the item the customer ordering being out of stock, we offered her a replacement which she said she didn't want and therefore refunded her (what you would generally do in my opinion, but not Worldpay's). So after supplying them promptly with all the info they asked for, I waited on there response. After speaking with a gentleman he said that he was satisfied with the info and was going to arrange for the hold to be lifted, it just had to be passed off by his supervisor. OK. Next thing another email, stating that my agreement had been terminated with 2 months notice and all funds would be held until the 2 months had passed!!! WHAT?? Worldpay do not support my business model?! So after having the correct information about my business from the very START Worldpay suddenly decide they do not support my business model and will continue to hold my funds for 2 months!!! Despicable, I have not broken their terms and conditions, they broke their terms and conditions when they allowed the account to be opened and process payments. Yet Now I am the one out of pocket to the tune of over £4000! I am currently seeking legal advice on this and also intend to lodge a compliant with the financial Omubudsman. Disgrace, AVOID this company at all costs, they will leave your business in tatters!!

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