PayPoint.net Reviews - www.paypoint.net

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Ease Of Site Navigation

  • Quality of Content

  • Value For Money

? Ask our helpful community of experts about this product or company
PayPoint.net - www.paypoint.net - Ask a question now

Media Gallery for PayPoint.net - www.paypoint.net

PayPoint.net - www.paypoint.net

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Won't give my deposit back ”

Written on: 16/02/2018 by Deshna (1 review written)

I have frozen the account and cleared all outstanding with them .. so I kept waiting them to come get their equipments it took longer it just to waste time .. then finally they come to get their equipments. After they told me to wait 6 weeks to get my £2000back. I called them today to say the 6 weeks is over still didn't hear any thing but instead they said I have £2150 outstanding .... what this come from i dont know they just made this up for me ... I don't recommend this company at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very bad customer service”

Written on: 28/12/2016 by Sateeshkumar (1 review written)

Hi I accidentally cancel the direct debit.since that they stop the Paypoint service.they ask to send the coformation letter from bank.when I phone bank they said you don't need that.tell the Paypoint to reset they will accept that but when I say that to Paypoint they not doing also asking for the same stuff.but bank say they don't give any letter. It's nearly 3 weeks.no Paypoint. Anyone know any think about this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“it's waste of time, and long terms contract to ripped...”

Written on: 02/02/2015 by BritneyBond483 (1 review written)

it's waste of time, and long terms contract to ripped off, please stay away from this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nymondville's Comment

Written on: 04/02/2015

Hi there, my name is Nic Mondville and I'm Head of Marketing at Paypoint Mobile and Online. I was very surprised and sorry to read this disappointing review as we pride ourselves on great customer service and products.

I would be happy to contact you offline to discuss your comments and try to understand some examples where you feel you've been let down. Here at PayPoint we take our customer feedback very seriously so any insights would be much appreciated.
Kind regards, Nic

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Please avoid Paypoint at any cost”

Written on: 01/03/2013

Paypoint will start taking your Direct debit even if you dont give your consent and account not been charge. They have already taken my money twice for the account i have never agreed to open. Their customer care does not care so you will be wasting your time, I was dealing with Sales rep She never reply your call, and not refunding the money they charged Illegally please do avoid this company at any cost, I have requested to refund my money but they do not care so i have to file an official… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Pay Point really helped me”

Written on: 07/11/2012

As a customer of Pay Point for the past 2 years, I have been very impressed by the service. The staff have bent over backwards to support and grow my business from the outset. I realised that Pay Point don’t actually handle client funds, my settlements are handled by the bank and I was able to choose which bank to contract with. Pay Point process my payments securely and quickly and this they do perfectly well. I would recommend Pay Point to any business large or small, they are cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bj1985's Comment

Written on: 01/12/2012

This is so obviously a fake review written by PayPoint.net. It stands out a mile. Even a satisfied customer would not gush like this about a payment processor!

The main giveaway is the explanation about "PayPoint don't actually handle client funds" .... this is a reference to B+S, the German bank PayPoint outsource their banking to, and who cannot master simple accounting in a timely manner. That comment is an attempt to pass the buck rather than take responsibility for PayPoint's decision to outsource to an incompetent company.

Ridiculous review. Nice try PayPoint.net

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sven's Comment

Written on: 31/01/2013

Totally agree, Paypal have always blamed for every downfall of this ridiculous company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“the worst ever”

Written on: 19/10/2012

6 months on and im ready to leave this company, they are simply hopeless they never reply to emails , and their accounting is appauling keep away form these people they will destroy your business … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible services”

Written on: 17/10/2012 by somantics (1 review written)

I run an online bookstore and wish I had never heard of paypoint: missed payments, non-existent customer service, clear as mud accounting and reporting, ridiculous 'support', amateur and badly trained staff, it really is an appalling thing to become involved with. Won't renew my contract with them and would totally advise anyone to keep away from them. I can't think of a single good word to say… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad,Bad and getting worse”

Written on: 24/08/2012 by Sophie125 (1 review written)

These guys are simply useless, don't go anywhere ear them. Total idiots… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Serious problems”

Written on: 09/08/2012

From a long suffering PayPoint.net merchant. Joined PayPoint.net in July 2011 and finally left them in July 2012. It was a year from hell. Here is a list of the problems encountered: - witholding my money. They blame it on their provider (B+S). Required escalation to senior management on a number of occasions - terrible accounting systems, the amount you get paid is impossible to verify, you have to take their word for it, which is probably wrong on the evidence I had - very expensive, you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Words cannot descibe this company”

Written on: 17/05/2012 by sven007 (1 review written)

16 months and they are still unable to show our company balance or how much we will get paid each week...Avoid at all cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Truly Awful. Non existent customer service.”

Written on: 02/05/2012

Let me first start my saying, I'm not one to complain - but being so utterly annoyed and frustrated by their complete disregard for me as a customer has compelled me to warn others. Customer service is by far and away my biggest issue with PayPoint.net, they have to be chased for everything and will willingly ignore emails. There seems to be absolutely no consistency and you speak to a different person each time, awful when trying to resolve an issue. Several things were sprung on me, such as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful Customer Service - AVOID AT ALL COSTS.”

Written on: 28/09/2011 by Marky84 (2 reviews written)

I have never received worse customer service from any other company. I signed up for a website payment solution having been recommended to PayPoint by a colleague, and after seeing the advertising on their website that I would be able to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to Marky84's Review

Written on: 18/12/2011

I agree!!! The worst ever! Avoid!!!

I tried to set up my merchants account with them and after playing around with my confidential documents, charging me 50 GBP more than agreed at the beginning they still couldn't help me by getting the account in 2 days as they are saying on their website!!! I waisted a lot of time and nobody would respond to my emails for days. On top of that when I wanted to cancel it they kept my 80 GBP, why? Well, nobody could really explain it. Now, after 6 months since that nightmare they started charging me again their monthly fees!!! Idiots!!! Absolutely and totally unprofessional company, far from that actually, no sign of any customer service there, total rip off and a big scam overall also price wise! Just try to avoid them not worth even a free phone call!



Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview