PaymentSense - www.paymentsense.co.uk – Questions & Answers

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Asked by AllegrettoMusic on 7th January 2015 Report this content
I am interested in using a PaymentSense countertop terminal to integrate with my EPoS system, and possibly for an E-Commerce payment gateway as well. But I do not want a 5 year contract as I'm not sure I will be keeping my current EPoS system that long. Do they do shorter contracts?

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Answers (2)
Report this content RichardJTaylor Written on: 08/01/2015
Don't touch them with a bargepole. They'll skin you alive, by fooling you into signing your life away for a six year rental on the terminal whilst assuring you it's really just one year contract for services provision. Seriously dubious company. Try Handepay they've been open and good
Report this content Whistle Written on: 08/01/2015
I made the mistake of signing a contract with payment sense. Firstly what they told me on the phone and what was on the contract were two different things! It took me months to disengage from them which I did with some legal assistance, but it was a most unpleasant experience.
Asked by Mok1-9 on 4th February 2014 Report this content
I understand that is 60 month contract but I bean told by them that is no closure fees or anything if I can not carry on my business in UK and why that is no record on our conversation  that is their responsibility to make sure all their clients got a best service. For example if their client can not read and just trust one of their staff to explain than blind sign the contract. Are they still need to pay for what they charge?

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Answers (6)
Report this content Whistle Written on: 04/02/2014
Hi there, it would be a good idea to INSIST that anything they tell you is put into writing, so that if things go wrong down the line, as indeed they did for me, there is accountability. I had a very bad experience with this company.
Report this content goodd1 Written on: 04/02/2014
I have no legal training and cannot offer legal advice, however I have run a small business for 11 years, and have learned a few things on the way, so you may find the following helpful. As with any contract I strongly recommend that you do not sign or verbally agree until you have a copy of the terms and conditions and have read and fully understand all the terms. Even though they might have no termination charge, some contracts include "re-stocking" fees for when the terminals are returned at the end of the contract and other "admin" fees which can be very high. Also beware of trusting sales people. I once fell foul of an unfair contact because I trusted the salesman, and didn't pay enough attention to the small print which effectively said that nothing the salesman said was binding. If you have any questions about the contract, make sure you put them in writing and receive written responses, also if anything the salesman says differs from the contract make sure he has the authority to make changes to the contract. Finally, if still unsure you can always speak to a solicitor, if it saves you from agreeing to an unsuitable and costly contract, their fee would be money well spent.
Report this content Rippedoffbypaymentsense Written on: 04/02/2014
If you are trading as an individual you can get out of the Contract under the Consumer Credit Act as there is a 2 week cooling off period. However, if you are operating as a limited Company there is no way out of the Contract unless you negotiate with them. Paymentsense has a business model which relies on them signing up unsuspecting customers without explaining the full contents of the Contract. What we would understand to be good customer service does not relate to Paymentsense. The lesson we have learnt is never sign Contracts blind
Report this content RichardJTaylor Written on: 06/02/2014
They'll getcha with a closing fee....the full term of the contract..am surprised they told you about that! £190+vat to "restock" the machine and a series of other surcharges hidden in the depths of reams of small print. They are telling you lies in order to trap you in this contract. DON'T go near them
Report this content Mok1-9 Written on: 06/02/2014
Yes I bean trap in same as you and I bean mention all the time to the payment Sence staff about two years list I holding.
Report this content RichardJTaylor Written on: 08/01/2015
They are barstards. Simple as that. They know EXACTLY what they're doing, how to encourage and exploit ignorance and most of all - how to bully people
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