Go Cardless Reviews - www.gocardless.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“THINK VERY CAREFULLY BEFORE YOU USE THIS COMPANY. ”

Written on: 15/03/2019 by 332Hastings (1 review written)

I have been using GoCardless for my business since 2012. When we first started using them they were a small start-up and we had remained loyal and supportive of them for over 7 years. Sadly their service today is nothing like it was in the past. Over the years there have been some issues with their service but they had generally been helpful in getting things fixed. However, they service today is absolutely shocking and I would urge anyone considering using the company to be extremely… Read Full Review

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★☆☆☆☆

“stay away”

Written on: 01/05/2018 by 261Foley (1 review written)

crazy system, non usable for developers, consultants with no knowledge try and force to advise to the professionals ... waist of time , so better stay away… Read Full Review

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★★★☆☆

“Not what it used to be..... the decline of Rome”

Written on: 31/01/2018

The slow decline in service I suppose was inevitable. When Gocardless was a shiny new start-up full of enthusiastic focused people, it really was great! Sadly as they've grown they've become just another faceless, uncaring, oh-your-just-a-customer large payment processor. You can see this also in the relentless pricing increases. As they've become larger their customer retention ethos has gone out of the window. It does have to be said that the technical team have never failed me yet, and… Read Full Review

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★☆☆☆☆

“I found a direct debit set up on my account to Go...”

Written on: 11/06/2017 by AshleeWilliams1958 (1 review written)

I found a direct debit set up on my account to Go Cardless wedding gifts. Absolutely no idea who this is, or who set it up. Looks like anyone can decide to take money from your account these days. Just as well I check online banking, or who knows how much they would have taken without my authorisation!!!!… Read Full Review

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★★★★★

“Best for DD”

Written on: 16/12/2014 by RhysSelf374 (1 review written)

Direct debit is a pretty old system but Gocardless made it easy and modern. Everything is just really easy for me and for my customers now and I can take recurring payments without learning some complicated new system or paying a fortune!! It isn't instant and they don't do cards of course, they just do Direct debit really well. My bank wouldn't let me collect Direct debit unless I start taking thousands of payments a week and paying a fee! These guys are cheap and help little companies too. I… Read Full Review

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★☆☆☆☆

“This company is terrible”

Written on: 04/02/2014

I have been with Gocardless.com for no more than 6 months, and its been utter terrible service. My account has been flagged 3 times or more in the 6 months that i have been with them, with the very latest loosing me money and also starting to effect the efficiency of my business. Witch is something im not willing to put at risk. For this reason i have been looking into other payment options to take DD payments from my customers who use this facility within my business. I would not at all… Read Full Review

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★☆☆☆☆

“Can't accept credit cards”

Written on: 22/06/2013

I was recommended to use GoCardless for my online business. However, I found that few people wanted to give out their bank details for payments and GoCardless did not allow me to accept credit and debit cards, so it has not been of much use to me… Read Full Review

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★☆☆☆☆

“Go Cardless = go moneyless”

Written on: 16/04/2013

Terrible idea - very very very slow payments into your account if it ever gets there- I lost £320 through a misdirected direct debit and some banks don't accept dd from them. My bank refused to recognize the dd from go cardless leaving me out of pocket… Read Full Review

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★★★★★

“Low cost, straight forward and good support”

Written on: 25/10/2012 by UK-lotterysyndicate (0 reviews written)

I struggled finding payment system for my lottery syndicate...until I found GoCardless. They only offer secure direct debit but... 1% charge for every transaction, no chargeback fee, easy to contact staff and easy to set-up. GoCardless is the only payment option that gave me the least hassle so far. None so far actually… Read Full Review

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