Glasses Direct specs broke after 3 months

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Glasses Direct - www.glassesdirect.co.uk
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Guest's review of Glasses Direct - www.glassesdirect.co.uk

“ Glasses Direct specs broke after 3 months”

★☆☆☆☆

written by on 23/07/2015

I bought 2 pairs of specs from Glasses Direct for £19 plus delivery. I was very pleased initially. Then a lens popped out of one side of the plastic frame (which seemed a bit stretched) and the glasses snapped at the bridge when I tried to ease it back in (gently).

When I contacted Glasses Direct they offered another pair for £18.30 (more pro rata than the first pair cost!) as a "good will gesture"!

It would be almost as cheap to buy another 2 pairs but I am very disappointed by the quality and aftercare and wont buy from them again.

I wondered at the time of ordering whether there may be quality problems with the popular frames being sent out on home trial so many times before being purchased, and I guess I found the answer. :(

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Annie-C's Comment

Written on: 28/07/2015

Updating to say that Glasses Direct later agreed to send a free replacement pair and that these are of satisfactory quality - thanks Glasses Direct.

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