Furniture at Work www.furnitureatwork.co.uk

bunch of unprofessional people. avoid them.

3.5 months of ignoring my emails for a product that should have been delivered after 1 month.

Went to my bank to file a complaint

Sent a chair which was not as described (did not tilt) then when I sent it back told me I had to pay a restocking fee of £26. Customer service non existent. Would NOT buy from these EVER - buy at your peril.

We ordered 14k of office furniture that we needed by a specific date, which they said would be no problem. Then told us on the day of delivery that it was not coming, after fighting for a few days we had some of the furniture, but still waiting for benches, stools and lockers. We are now four months later, they ignore any request for a refund via email or calls, and when you do finally get through to someone they just say a refund is coming and nothing happens. We have now decided to take county court action but of course they are based in Scotland, so different laws and different ways of doing it. If this company is still in business soon i will be amazed, they have the worst service ever, and they hide away when things go wrong. Seriously i would suggest you look at other companies as you will be let down.

Nothing is good with them, furniture doesn't have proper finishing. Worst service.

Avoid this company at all costs. Diabolical customer service, never return calls, fob you off and refused to refund the money I paid them to assemble my desk after initially telling me I would be refunded and getting compensation. Really arrogant customer service manager. Horrible experience. Wish I'd read the reviews first.

Ordered 48 lockers in May 2021, was promised the earth by the sales person but my goodness they fell way short on after sales support. The lockers were for our London office and we stipulated that we would need at least a couple of days notice so we can arrange someone to take in the lockers when they were delivered. We never heard another thing - no email response, no phone call nothing. I had to chase 12 times hanging on the phone with them giving the same answer. we will look into this and call you back by lunchtime.....

Still waiting for a call back after calling them 12 times!!!

I had a phone call this morning at 7.30am to inform me that they were at the London office and could someone take delivery.

Yes you guessed it, no communication to say they were being delivered and they stated that they only deliver between 8.30am - 5.30pm so an hour early anyhow!

this company take your money and leave you hanging ... i will recomment that you stear clear of Furniture@work at all costs !

Appalling company avoid at all costs and DO NOT USE!!! Office chair received with manufacturing faults. The actual chair for the cost had very poor castors too, so very hard to manoeuvre. Said they would send a replacement arm, nothing arrived so I decided to return faulty chair. Then ended up in middle of row between manufacturers and Furniture at Work as to the payment of the collection charge. Collection eventually sorted after umpteen phone calls. Still waiting for my refund months later after original issue advised to Furniture at work. Their customer service skills are non existent!! :( very very not happy :( I am so upset this is the first company I have ever left a bad review for :(

Ordered items for next day delivery, which didn't arrive.

Furniture At Work did not respond to emails and web messages querying the order, did not provide refund after several months.

Issued a chargeback with credit card provider, who investigated and provided a refund to me after getting no response from Furniture At Work.

Was sent threatening emails and fake invoices monthly from a debt collection department. They ignored all responses and continued harassing for money for a null order.

Do not hand over your money!

Be aware that if you order from this company, there will be only three outcomes :

1. The goods won't arrive and you'll be left chasing a refund.

2. The goods arrive AFTER the specified date and are faulty.

3. You WILL end up in a battle to get your money back.

There is no outcome other than these ^^^. Be warned.

AVOID AT ALL COSTS & SHOP ELSEWHERE. I wish I had. Abysmal. Hands down the worst company I have ever made the mistake of handing money over to. Poor products, appallingly non-existent customer service, entirely indifferent to customer experience or feedback. Purchased a chair for home-working. Paid for express delivery. Chair delivered almost 2wks beyond expected express delivery date & well beyond their own time frames for standard delivery. No communication to advise me of this. Had to chase for update - even then it was as though they were doing me a favour. Chair delivered finally, tried to assemble it a few days later. Screw hole in seat was defective, so chair cannot be used as seat is not secure. Tried several time to call, on hold each time 45 mins plus. No callbacks despite using call back service. Took photos of issue including close-up, explaining problem and emailed to customer services requesting assistance. Almost 3 wks on and no acknowledgement, let alone response. Re-sent, asking for escalation to directors and chief executive. Still radio silence. Astounding that in these hard times, there are businesses that are so entirely lacking in astuteness or care for your service. I deeply regret bothering with this bunch. I've paid over £80 for a defective chair which is unsafe to use, as well as express delivery charges (said service was never met so this charge as a minimum should have been refunded to me) and have received not an ounce of courtesy despite several emails flagging up the problem. Resorted to posting a message requesting contact on their facebook page only to later discover they had changed their settings to prevent people from commenting. How pathetic! Clearly this is a common issue for them. I'm amazed this company is still in business. At this rate, it won't be long before they go under. With so much competition, why shop with them? The problem with their disregard is that they overlook the old adage - you get good service, you tell a friend or two. You get bad service, you tell everyone you know. This shoddy outfit falls well and truly into the latter category. I will share my experience with everyone I know to ensure they don't spend a penny with the shambles that is Furniture At Work!