Discount Safes - www.discountsafes.co.uk

Discount Safes - www.discountsafes.co.uk

User reviews
1

Customer Service

4

Quality of website

1

Value For Money

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Discount Safes - www.discountsafes.co.uk

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Discount Safes - www.discountsafes.co.uk
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1

Customer Service

4

Quality of website

1

Value For Money

User Reviews

PY007Bondboy

Avoid!

I would advise everyone to stay away from discountsafes.co.uk

They promised that my safe would be delivered within 3 days of me placing the order but I didn't get it in that time. In fact I never got the safe at all and ended up cancelling the order. Then I had to jump through their hoops to get money back.

Please use any other company and don't fall into the trap I did. I kick myself looking back as with a name like that I should've expected a half baked cheap service and that's what I got.

shooter1234
1

Customer Service

4

Quality of website

1

Value For Money

Keep Away From Discount Safes

On 13 August 2013 I ordered and paid for a Safewell SW-25EQ electronic safe which I recieved on the 15 August. as per the instructions I inserted the emergency key to open the safe to install. When the key was inserted it would not operate so I sent an email to let discount safes know about the fault and asked for a full refund. The safe was collected and returned to them on the 19 August. I have sent emails requesting a refund only to be told that discount safes were awaiting a reply from the manufacturer. after 3 weeks I made 2 telephone calls and told the staff that under the Sale of Goods Act the contract was with them not the manufacturer,I was told someone would contact me, so far no email or telephone call obviously they dissregard and have contempt for the LAW

ncyc
1

Customer Service

4

Quality of website

1

Value For Money

Beware!

"Beware!"

OK - needed a safe for the office so shopped around and these people (discountsafes.co.uk) had an offer on a Toscana-40 safe which appeared to be really good value for money. Order went through OK - then the problems started:

1) Poor communications over delivery - just informed that had been despatched - no idea of actual delivery was given.

2) When arrived (3 working days later) was clear that it had been "knocked about a bit". It was very flimsily packed in just its' retail sales box which had been all but destroyed and only held on by a couple of plastic tapes. The underneath of the safe was visible and it had clearly been heavily scratched and one corner was badly dented so we refused delivery. Incidentally, be aware that the box has pictures of a safe all over it (i.e. it is not contained by an outer corrugated brown box) - so if you want delivery to be anonymous it might be best to source a safe locally and to go and pick it up.

3) Made contact with their returns people and asked for an urgent replacement. Was told no can do as they don't hold any stock and their supplier would have to get another one in from Austria (7-10 days). Declined this and asked for refund.

4) 3 weeks later no sign of refund so sent chase up e-mail - no acknowledgement or reply. After two further weeks, called and asked about refund. "Sorry about that, has been passed to accounts, don't know what the trouble is" yada, yada, yada.

In summary - be aware that these people are no more than a sales outlet (and are part of a larger online retail outfit idealhomestore.com)so are meerly middlemen for a group of manufacturers / warehouses. In addition, I have occasionally had similar runarounds regarding refunds in the past and they didn't end well. I hope this time I can get the money refunded before the company goes bust.

1
PNorriselectricman

I must agree with the comments on this review, I was impressed with the delivery of a safe but when trying to open the safe the override became stuck. That was on the 13 August 2013 the faulty safe was returned on the 19 August, I have also been given the run around by this company, I am still waiting for a refund after three weeks these people ignor the Sale of Goods Act soI have contacted Trading Standards and the credit card company.

KEEP AWAY FROM DISCOUNT SAFES

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