Direct Office Supplies Reviews - www.directofficesupply.co.uk

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★★★☆☆
3.2 / 5
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Media Gallery for Direct Office Supplies - www.directofficesupply.co.uk

Direct Office Supplies - www.directofficesupply.co.uk

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Latest Reviews

★☆☆☆☆

“Customer service is from the 1800s”

Written on: 02/09/2021 by FreeBees (1 review written)

If you decide to buy a product from here (not sure why you would), make sure it is something that is literally unbreakable. Otherwise, actually getting something replaced is a nightmare. The customer service is basically non-existent. The back on the mesh chair I ordered was ripped after a few weeks of usage. To get a replacement back, I had to work very hard to get to someone who could try send one, who didn't even do it, citing "courier problems and delays" or some rubbish. So they can't… Read Full Review

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★☆☆☆☆

“Horribly lacking, non-responsive customer service ”

Written on: 06/04/2021 by pinner_buyer (2 reviews written)

Horribly lacking, non-responsive customer service and no order delivered. I have been trying to discuss my order with Direct Office Supply for over a week now. The customer services number does not work, I have had 1 email confirming my email has been received and my order enquiry will be addressed. I have been patient, but still, no follow up after 7 plus days. My product has not even been delivered. I am now contacting my credit card company to try to recover my monies back. This is the… Read Full Review

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★★★★★

“Quick and easy”

Written on: 28/01/2021 by Layne397 (1 review written)

Fast delivery easy to assemble Arrived quickly and was easy to put together. The chair is light but stable,back support is comfortable, height adjustable, Good home office chair. … Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 19/10/2018 by Lamb72 (1 review written)

I ordered a cabinet, they took my money, then after 3 weeks waiting, i made an enquiry about the order and delivery. Then i was sent an email stating that they do not deliver in my area. This was not mentioned at the time of ordering. At least i got a full refund, at least i hope so, i havnt checked yet. Go else where there are more reliable shops/businesses out there… Read Full Review

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★☆☆☆☆

“Stay AWAY!!!”

Written on: 01/02/2018 by Moser412 (1 review written)

I purchased the leather chair, which turns out to be a plastic imitation of leather. all further communication was ignored. At the end of I was given choice to send it back at my cost or keep it… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 22/04/2016 by Fraserxf68 (1 review written)

Purchased a white office desk on monday morning was called on tuesday to advise of delivery wednesday … Read Full Review

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★★★★★

“No Problem at all - Fast and a good Price too”

Written on: 18/02/2016 by Jazmine363 (1 review written)

Ordered Desk Wednedsay at 12.30 and it was delivered next morning can't complain at all … Read Full Review

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★☆☆☆☆

“Poor customer service, inflexible delivery, would avoid”

Written on: 28/07/2015 by JonnoMcBoner (1 review written)

Ordered a £200 chair, contacted them to arrange delivery so somebody would be available to accept it, only to be told basically that it will arrive whenever, and I'll just have to contact the courier company when I get the failed delivery card. Pretty weak. There are millions of office chair suppliers out there, so do yourself a favour and use a different one. These guys suck. … Read Full Review

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★★★★★

“No Issue at all”

Written on: 12/06/2015 by Shaniya297 (1 review written)

Received a white computer desk within 2 days of placing the order, I was called by the courier and they arrived when they said No problems at all… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 08/06/2015 by gxStevens100 (1 review written)

Ordered a chair 3 weeks ago, it's not yet been delivered. Nobody answers when I call Customer Service hotline. Will need to claim my money back now!… Read Full Review

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★☆☆☆☆

“Shocking - still waiting for our goods 3 weeks later!”

Written on: 24/05/2015

We ordered over £700 worth of office furniture which should have been 1-3 working days delivery. Over 3 weeks later we are still waiting and very frustrated! The Customer Service line is mostly unmanned, so you can't speak to anyone, even though they say it's open from 10 to 4. When we eventually spoke to someone, they promised delivery on Wed 20 May, so we waited in all day........but nothing. No delivery, no phone call, no explanation. Have tried to contact since by email and phone, but… Read Full Review

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Unhappyuser123's Comment

Written on: 08/06/2015

Hello! I'm experiencing the same problem. Was your furniture delivered at the end? Thanks

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★☆☆☆☆

“Poor Customer Service”

Written on: 01/05/2015 by EduardoFisher180 (1 review written)

Ordered an office chair from this company over a month ago, they let me know that the "in stock" icon on their website doesn't mean that they actually have your purchase in stock and that i would have to wait until the end of April....it is now May and i dont have a clue what this company is doing. I've tried calling them a couple of times leaving messages but no-one calls me back, this is very frustrating as a simple "no we cannot supply the chair you ordered" would suffice (and getting my… Read Full Review

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Unhappyuser123's Comment

Written on: 08/06/2015

Hello, was your chair delivered in the end? I'm experiencing the same problem. Thanks

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★★★★★

“Excellent product and service”

Written on: 12/06/2013

Ordered a four door filing cabinet in beech from Direct Office Supplies. It came within a week, fully assembled. Very good quality piece of furniture and for an amazing price! Communication from the company was excellent. Will definitely use again and will recommend to all… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/05/2013

I would highly recommend this firm. We needed chairs very quickly over the easter holiday and they were the only ones who could get them to us in time. Infact they got them to us ahead of time. They have been more than helpful with 2 small issues with one chair and have been very helpful everytime I phoned. Overall I would say an excellent service and lovely staff… Read Full Review

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★★★★★

“Needed a Chair in a Hurry”

Written on: 02/05/2013 by william11a (1 review written)

My faithful old work chair broke after many years service, I needed one in a hurry, got in contact with Direct Office after looking at their website. The advisor was very helpful and pointed me in the right direction, ordered the chair and it arrived next day, great product knowledge, great service, I would use this company again. William United Kingdom… Read Full Review

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★★★★★

“Excellent service throughout”

Written on: 30/04/2013 by Iphilgood (1 review written)

I found the website, order process and delivery worked very well. There were absolutely no problems and everything arrived early, which satisfies my impatience. I will certainly use them again and I can recommend their service… Read Full Review

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★★★★★

“Great Deal and Service !”

Written on: 30/04/2013

Bought an Office desk and drawer set from Direct Office Supplies...courier phoned and made arrangement for delivery...and delivered as planned. goods were as described and very good price...would use again… Read Full Review

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★★★★★

“One of the best companies I've dealt with.”

Written on: 29/04/2013

Phoned Direct Office Supply on Wednesday morning and spoke with a salesman. He answered my questions about which office chair to buy and took my order over the phone. The chair was here (with free delivery) at 4.00 pm on Thursday - delivered directly by the supplier. Great service! There was a problem with the chair and I notified Direct Office Supply on Friday morning. I did have a problem getting through, but my call was eventually answered. They understood the problem, contacted the supplier… Read Full Review

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★★★★★

“Great Service”

Written on: 28/02/2013

We bought some white office desks from this company and were looking to purchase some bright office chairs to go, after speaking with Kat in their sales office she pointed out some options and even sent over an image of her lime green seat. We went with the same colour but on a mesh style chair and the office looks great… Read Full Review

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★★★★☆

“No Problems at all”

Written on: 26/02/2013

We needed a couple of office chairs delivered quickly and after being let down by another company, I found direct office online and they explained that this model was now discontinued but they had a very similar chair at roughly the same cost. They sent over details of their chair by e-mail and included a specification sheet showing the differences and similarities to the original chair. We bought the chairs and they arrived 2 days later and I think they are actually better than the original… Read Full Review

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