Customer service is from the 1800s

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FreeBees's review of Direct Office Supplies - www.directofficesupply.co.uk

★☆☆☆☆

“Customer service is from the 1800s”

Written on: 02/09/2021 by FreeBees (1 review written)

If you decide to buy a product from here (not sure why you would), make sure it is something that is literally unbreakable. Otherwise, actually getting something replaced is a nightmare. The customer service is basically non-existent. The back on the mesh chair I ordered was ripped after a few weeks of usage. To get a replacement back, I had to work very hard to get to someone who could try send one, who didn't even do it, citing "courier problems and delays" or some rubbish. So they can't actually do anything if there's a problem with what you ordered. AVOID.

  • Office chair £160

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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