1800 x 1200 enamel bi-office whiteboard

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★★☆☆☆
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  • Customer Service

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DMR99's review of Boards Direct - www.boardsdirect.co.uk

★☆☆☆☆

“1800 x 1200 enamel bi-office whiteboard”

Written on: 07/03/2012 by DMR99 (1 review written)

I purchased a bi-office 1800x1200 enamel steel whiteboard for £119 - great price but first and second were damaged due to poor packaging and handling and I am waiiting for third replacement. Plus I have still have a damaged one that may or may not be picked up when next one arrives. Replacements where both deliivered a day later than promised with no notification and the need to chase. Company orders direct from manufacturer/distibutor who use courier, so there are a number of links in chain. To summarise: OK product for price let down by poor packaging, handling and unreliable service. Staff pleasant and give the impression of wanting to help. If in no hurry and waiting in for delivery/returns is no problem, eventually you will have a good product.

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Shaw.david's Response to DMR99's Review

Written on: 09/04/2012

Sorry to hear you are so unhappy.
All boards are dispatched in perfect condition from our manufacturer's warehouse. This is how we are able to offer such terrific value for money, as we don'tr have large costs for storage and warehousing.
Unfortunately though, we cannot legislate for damage caused by couriers.
We acted quickly to ensure that replacements were sent out on each occasion, without quibble, and at our cost.
I dealt with your order personally and whilst it was extremely unlucky for you to receive 2 damaged boards, we feel our customer service does not warrant this review which could be very damaging to a Company such as ours who is trying to offer the very best value and customer service in such a difficult trading climate.
Director
Boards Direct.

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