PMT Online Reviews - www.pmtonline.co.uk

★★★☆☆
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PMT Online www.pmtonline.co.uk

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Latest Reviews

★☆☆☆☆

“Trust issue ”

Written on: 07/09/2020 by Shelagh52 (1 review written)

This is a trust issue, afterall I want to be able to fully trust the staff and their honesty. This may seem as a small issue but its the principal. I have always promoted and loved PMT in Nottingham, my late husband and I have always shopped in there, staff were great, however I'm rather upset and concerned for the following reason. I popped in today 22nd Aug 20 to replace a broken peg on my special addition guitar and also return a packet of string unopened, as found i was not so keen on… Read Full Review

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★★☆☆☆

“Next Day Delivery if ordering before 3pm on a Saturday ?”

Written on: 13/04/2020

I decided to learn the piano and chose to buy a Korg B2 white keyboard as it seemed to be ideal for my needs. The price was marked at £360 on Amazon shopping online and available for next day delivery. I saw it was also available to order through the PMT website at the same price. So PMT being a specialist music business, I decided to order from them. I ordered the Korg on Saturday 7th March 2020 but it had already gone 3pm so I didn’t expect a delivery until Tuesday 10th March at the… Read Full Review

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★☆☆☆☆

“Worst shop worldwide.”

Written on: 26/04/2019 by fqRuiz467 (1 review written)

Purchased an amp which when delivered was faulty. Was collected and returned to shop. Took a month to get replacement which became faulty after a few weeks. This was sent to manufacture for repair and came back fine. Few months later same fault returned so it was sent for repair. Came back from repair within 48 hours and was still faulty. PMT claimed fault was normal, but an independent amp tech who see video of fault said it's not normal. PMT still claimed it's normal. After contacting trading… Read Full Review

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★☆☆☆☆

“The worst online trader I have dealt with”

Written on: 17/04/2019 by balig (1 review written)

I bought Shure 315 headphones which were of sub-standard sound quality compared to my old Shure 215s. Being aware of the hygiene issues, I tested them using my own earbuds (from my 215s).I informed the trader that I wished to return them for a refund highlighting the fact that I had not compromised the hygiene issue. The trader referred me to their terms & conditions regarding the sealed earbuds supplied with the device and that since I had tested them they would not agree to a refund ignoring… Read Full Review

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★☆☆☆☆

“Zero communication or interest ”

Written on: 01/02/2019 by MELTWOOD (1 review written)

Ordered an alesis drum kit. Got an email telling me they had to order it in (no stock.. Shock). Heard nothing from them again. Called them after 5 days and was told I'd get an email with an update. 2 days later nothing. Called today and cancelled order. The guy wasn't even bothered or apologetic. Never use them again. An exciting experience ruined. … Read Full Review

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★☆☆☆☆

“Take your money, don’t have stock, don’t even tell...”

Written on: 07/12/2018 by katy1980 (7 reviews written)

Disgusted with PMT. Took day off for delivery. Didn’t arrive. Contacted. Told out I’d stock. Why did no one tell me??? Absolutely livid. Also, they STILL HAVE ITEMS IN STOCK - BUT THEY DO NOT HAVE STOCK. I am reporting to trading standards… Read Full Review

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★☆☆☆☆

“Products not recieved”

Written on: 06/10/2018 by Elanj (1 review written)

I still have not received my products no explanation has been provided by your customer care team, no correspondence to suggest from DPD that my products have been received by them, despite placing my order on the 23rd of September and your website advertised ‘free next day delivery’ on my order, I have taken time off to receive this order, over £300 has left my account. No suggestion of my products arriving. I have not been adequately compensated for this mistake and waste of my time… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 01/08/2018 by AldoSmith1945 (1 review written)

Made order which stated next day delivery. Item took 5 days for half of order to arrive with rest of order arriving days after. Returned part of order as it faulty for exchange which was in stock and told would be delivered next day. That was 2 weeks ago and still waiting for item. I'll use Andertons from now on… Read Full Review

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★☆☆☆☆

“It's not next day deliver!”

Written on: 28/04/2018 by ArmandoCruz (1 review written)

I bought drum stool , to have it on the next day. It's been one week ...And I don't have clue when I will receive my item… Read Full Review

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★☆☆☆☆

“Poor Customer Service - failure to deliver or correspond”

Written on: 09/12/2017 by jameswbristol (1 review written)

Poor Customer Service, a failure to deliver on time (despite paying a premium to deliver on weekend) and a failure to communicate. 3 attempts by me to correspond with them to ensure delivery etc have all gone unresponded. Items (c.£400) were paid for over a week ago and detailed online as "in stock for immediate delivery" - transpired not to be in stock at all (or the only option was an ex-display) - at best this is a gross misrepresentation. Net result is a 5yr old birthday surprise ruined… Read Full Review

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★☆☆☆☆

“Worst online shoping expierience”

Written on: 05/11/2017 by RokasMeskela (1 review written)

I ordered my Rickenbacker 4003 walnut from PMT at the beginning of September. The problems began with the initial delivery were the courier failed to deliver on the stated day; although not entirely the fault of PMT it meant I lost a days work and only added to my frustration when receiving the guitar I found a number of issues with the product. • The guitar had a number of minor scratches and finger marks leading me to believe it was possibly a display model in the shop. This detail I… Read Full Review

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★☆☆☆☆

“Next Day Delivery...didn't arrive the next working day.”

Written on: 28/07/2017 by Brad_WBA (1 review written)

Next day delivery was promised if ordered before 3pm, I ordered on Thursday and it did not arrive until Monday. I received an email notifying me it would not arrive the next day and they failed to reply to the email I sent back. They also did not compensate for their broken promise by either changing it to a Saturday delivery or offering store credit. Considering the next day delivery was the reason I chose this website over others, I would avoid… Read Full Review

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★☆☆☆☆

“Next day delivery”

Written on: 16/05/2017 by Elyses110 (1 review written)

Ordered on friday for next day delivery and paid extra but it got cocked up and delivery now monday.I was realy looking forward to play my new guitar next day but completely ruined my weekend and now to get a refund on delivery… Read Full Review

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★☆☆☆☆

“Disappointingly poor.”

Written on: 11/10/2015 by Alanglen (1 review written)

It seems, if you're not spending thousands of pounds on guitars, they don't want to know you… Read Full Review

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★☆☆☆☆

“INACCURATE WEBSITE AND POOR CUSTOMER SKILLS”

Written on: 10/07/2015 by Marmaduke1001 (1 review written)

I telephoned the store to enquire about an amp advertised online at £124.99, and after discussions with various members of staff I decided to buy it. I wanted to double check the price as PMT have pulled the stunt before where they advertise goods at one price online, but when you get to the store, it is a different price! They said the price was £155, but would check and phone back. They did 5 minutes later and the online price had changed to £149. Later that day the price online was… Read Full Review

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★★★★★

“Squier 60th Anniversary Strat”

Written on: 02/05/2015 by al21an (1 review written)

Ordered the Squier 60th anniversary strat on Thursday 1st May and received the guitar 2nd May as promised. They kept me informed through the whole procedure of what was happening with my order. The guitar was well packed when it arrived and all I had to do was tune it. Great service, will definitely buy from PMT again… Read Full Review

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★☆☆☆☆

“PMT don't care once they have your money!”

Written on: 25/01/2015 by KaylahRees366 (1 review written)

Ordered a Blackstar HT5R head which PMT promised next day delivery on their website (and via my confirmation email), then was told that they were out of stock and it must've stated 3-10 day availability on the website, which it didn't. Two weeks on, after false promises, ignored emails, stupid excuses, promised phone calls and abysmal customer service I still haven't got this amp. Have now been promised next day delivery before 12pm (apparently my amp was sent to the Cambridge store by… Read Full Review

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★★★★☆

“Mistake corrected with the minimum of fuss”

Written on: 22/03/2014 by 366Silva (1 review written)

After spending a few evenings on the web, I decided on a model that had been discontinued, but fortunately PMT had one left. I ordered over the telephone, as I wanted the delivery day to coincide with someone being in. This was organised by an advisor at the Birmingham branch, and I quickly received emails from both PMT and the courier. The bass turned up well packed and clean, on the specified day. Unfortunately. It would appear that it wasn't checked when it was taken off the floor of their… Read Full Review

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★★★★★

“Great Service”

Written on: 19/03/2014 by devonmyles (1 review written)

Less than 24 hours from order to (free) delivery. Top service… Read Full Review

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★☆☆☆☆

“Don't part exchange with PMT”

Written on: 18/03/2014 by J.sayers (1 review written)

I went to PMT to part exchange a month old guitar in mint condition which was advertised to pre-order on their website for £750, I was offered less than £400, I understand that from it being second hand even just by a month drops the price significantly but less than 400??? Rediculous!!! I live in Northampton and it is the only comprehensive music shop in the town but regardless of that fact they have lost my custom forever...,..if you want a decent music shop try andertons in Guildford, it's… Read Full Review

Bricknewt's Response to J.sayers's Review

Written on: 31/03/2014

Sorry I don't agree, part exchanged my Epi L/P for £160 ( ok £190 less than I paid ) but I bought a s/h Fender USA strat for £769 , £350 off the new price. Don't forget your £700 you paid included 20% vat you actually paid £583, the store has to pay vat when they sell it and they have to warranty the instrument as it's not transferable. If you sold it privately on Ebay you probably would have got £500 ( people only buy a bargain on there ) but you would have to pay 10% commission and 6% pay pal and you don't have to warranty it or pay VAT. Take a closer look at your expectations, how much would you want to pay for something s/h that was £700 new. When I worked in a camera shop the rule of thumb was give a third and sell for two thirds, I don't think you had a bad offer and you didn't have to accept, it was just an offer. Andertons are a great store but the last time I asked about a PX there they suggested I sold privately, good advice or a kop out?

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