Terrible customer service

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cereza's review of Virgin Mobile www.virginmobile.com

★☆☆☆☆

“Terrible customer service”

Written on: 26/01/2014 by cereza (10 reviews written)

I have been with Virgin since it started and have all their services. I wouldn't recommend them to my worst enemy Al Capone was an honest gentleman compared to Sir Richard.customer service is abysmal,no U.K.call team.India or Philippines. Yours totally exasperated.

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Rjh39's Response to cereza's Review

Written on: 26/08/2020

me too - totally agree. All good, for years, until you need customer service (for me to cancell my sons mobile as he had moved to another provider). They still trying to take direct debit, agent confirmed email states acc closed. billing dont seem to be in the loop. 2020 is just as bad as it was in 2014 - DO NOT TOUCH VIRGIN MOBILE - or if you ignore us, dont complain later

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