Absolutely pants

Phones 4U - www.phones4u.co.uk
★★☆☆☆
1.6
17.0% of users recommend this
  • Customer Service

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boBeasley1994's review of Phones 4U - www.phones4u.co.uk

“Absolutely pants”

★☆☆☆☆

written by boBeasley1994 on 03/07/2014

I would never recommend going with phones 4 u.. It's is as rubbish as it's lame name.

I was put on a jump contract, exaggeratedly promised it was a great contract with no catches when I wanted to change my device in so called 6 months after starting new contract.

However I was not told I'd have to pay the remainder of the previous device as well as the new device ( what makes them think customers would want that? )

Plus I have had a seperat bill for my talk minutes which I've had to upgrade 3 times as I found the phone I have uses and excessive amount of data.


Now I am in the last 30 days of paying for this jump contract, I called to give notice and the customer service team had me on hold for a good 15 minutes then finally came back saying I missed 5 payments? Although I have a debit set up which would notify me if any payments did not go through?

And how come the collections team haven't hounded me for these "so called" missing payments? Surely after 2 year contract they would of seen this so called "missing payments", and would of told me sooner?

Never again with phone 4 u ...

Customer service-- pants
In store service --- worse
Products --- great stock but garbage offers!

  • Pants

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Jojo99's Comment

Written on: 25/08/2014

Doggy and will blatantly lie to customers

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