Avoid at all cost

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Melodyp72's review of Mobile Shop www.mobileshop.com

★☆☆☆☆

“Avoid at all cost ”

Written on: 13/09/2021 by Melodyp72 (1 review written)

Awful company to deal with, I thought by using them I was dealing with Samsung direct, you are lured in with decent phone prices but it ends there.

Forget the promise of next day delivery, spent two days sending them bank statements, photo ID etc for the order to be approved (and money immediately taken) then nothing, sits at awaiting shipment.

Contacting them is like getting blood from a stone, all Indian call centres and you can't understand a word they are saying but the gist is that they can't give you a despatch date as its 'out of our hands' and only Samsung can do that, so you try and get hold of Samsung with the same results, several false promises of emails that never turn up.

Finally after a week I escalated to the Samsung UK ceo and you've guessed it, you end up with a call from a manager from the Indian call center who yet again just reiterates that nobody can suggest when you'll get it as its out of stock as the S21 is so popular!?

After getting nowhere for over 30 minutes I cancelled, went to Mobile Phones Direct and within 20 minutes the new phone was approved and despatched!

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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