They sent me an empty box…!!!

This company literally sent me an empty phone box - and are now effectively accusing me of taking it and will not do anything about it. There are several other reviews on here saying the same thing. Their deals are cheap for a reason. If they are buying a bulk load of phones cheap and can sell them cheaper than anyone else then they were probably cheap for a reason.
Also they are basically selling you a phone (or empty box) plus a sim only contract which isn’t as straightforward as a std contract from 3/O2 etc.
There’s no such thing as an unbelievable deal.

Also their customer service is terrible. You can’t call them, their email responses are slow, generic and they all seem to come from someone different.

Their response was to wait a month and then say that it’s not their problem, ring the police. I did that but they aren’t going to send inspector morse to their depot are they? It looks like the only remedy left is a trip to the small claims court. What a ridiculous situation for a company with £1bn revenue to leave someone.