Diabolical customer service & warranty offered AVOID!!

4.4 / 5
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Amandaleedam's review of Mobile Phones Direct www.mobilephonesdirect.co.uk


“Diabolical customer service and warranty offered AVOID!!”

Written on: 25/09/2020 by Amandaleedam (1 review written)

No stars avoid company at all costs absolute diabolical customer service
I bought an iPhone 7 just over 1 month ago n it won’t connect to WiFi now have Factory reset and network reset with Apple the problem is WiFi antenna hardware inside phone that needs repairing or replacing
this company only give u 30 days warranty for repairs replacements or to return n send u to Apple then who would repair but charge me up to 286 for it aswrk as pay the remaining 23 months of my contract aswrk as phone calls to sort out over 4 hours on phone passed from pillar to post no one wants to help or resolve issues just fib u off leave y on hold disgusting customer service and care I have worked in this sector for over 15 years and worked for Big providers such as Argos and mobile phone company’s o2 and Tesco mobile and have never had such a bad experience as a this avoid at all costs.

  • iPhone 7

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

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