Shocking service

4.4 / 5
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

SimBro98's review of Mobile Phones Direct


“Shocking service”

Written on: 12/06/2019 by SimBro98 (1 review written)

Went online and signed a new contract with handset with Mobiles Direct. Phone promised next day delivery. A half hour before delivery received a postponement to the following day. Called to complain, spoke to Al.x who promised a call back. No call received. Took another days leave and phone was delivered the next day. Followed all their processes and phone wouldn't work due to 'sim failure'. Called again, spoke to 'another' Al.x!Told me issue was with Vodafone and would take 48 hours to resolve. Asked for a manager and was told that.. wait for it... also an 'Al.x' would call me back. No call received. 2 days later 'sim not registered'. Called back & spoke to a lady who said it would be fixed later that day and would get a manager to call me. Never received a call from anyone to date. Not sure if phone is working as I am going away but never received a call or answer to any e mails. Disgusting customer service! Sign on the dotted line and then whistle dixie for anything further. They couldn't care less!

  • Samsung S9

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0