Shocking Service

4.4 / 5
88% of users recommend this
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iblair289c's review of Mobile Phones Direct


“Shocking Service”

Written on: 08/12/2018 by iblair289c (1 review written)

ordered iphone xr on vodafone on 23rd November, received update email 4 days later saying now passed network checks and phone would be issued, 48 hours later still showing as awaiting network decision, been contacting the network every 48 hours to be told decision in next 48 hours, and you'll have guessed over 2 weeks from ordering phone still no update. this is despite being told at the beginning of this week that case was being dealt with by a senior manager and would have a def response by Wednesday, no response on Wednesday and contact them to be told there still trying to sort out a decision with the network and would know by Friday ( yesterday) and no update and still no update today. after being assured this was being dealt with by a senior manager and then being fobbed off with another excuse ( all of which are now wearing very thin) i am starting to lose faith that they will ever be able to get a decision and fulfil my order, have seen reviews on other sites where orders were placed after mine and have now been fulfilled. when I contact Vodafone they say they don't even have an application or order in my name, MPD state there is an order that's just awaiting a decision.

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