Awful company - avoid!!!

4.4 / 5
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

GhengisKhan's review of Mobile Phones Direct


“Awful company - avoid!!!”

Written on: 04/10/2018 by GhengisKhan (3 reviews written)

They don't even deserve 1 star!

Ordered a Samsung S9 on contract with no upfront cost. Went through whole process and then received a confirmation order where they've added £89.99 up front cost!

Rang customer services who confirmed they couldn't find an upfront cost on their system so don't know why it's been added to my bill but they can see it has. They now have to email their finance section to check as finance don't have phones (ironic of a mobile phone company).

Now have to wait up to 4 days for a response!

Shocking company avoid like the plague!

  • Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 1 0