BuyMobiles Reviews - www.buymobiles.net

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★★☆☆☆
1.8 / 5
18% of users recommend this
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Latest Reviews

★★★★★

“Fantastic company would buy from again”

Written on: 06/09/2016 by scotsguyathome (1 review written)

Sorry to read the bad reviews about not receiving cashback/free gifts that were promised when ordering. I never used a cashback/free gift offer when deciding to make my purchase of a Samsung Galaxy s7 Edge from them. I found the deal I eventually went for through Uswitch on a EE 24 month contract was good value for money with no up front costs. I have nothing but praise for Buy Mobiles their customer service dept have always answered the phone promptly when I have contacted them to check the… Read Full Review

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★★★☆☆

“NO CASHBACK!!”

Written on: 13/11/2015 by Sarahmcxx (2 reviews written)

I would of left a five start review if it wasn't for the fact I haven't received my cashback even after waiting longer than the 99days!!… Read Full Review

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★☆☆☆☆

“Sharks”

Written on: 16/05/2015 by fireball_xl5 (2 reviews written)

What a bunch of sharks. They have tried every trick in the book to wriggle out of settling cashback claims - making the whole process unnecessarily onerous; refusing to pay because the claim is a day late; refusing to pay because the detail sheets weren't included in the claim, just the main sheets; refusing to pay because, apparently, I never sent the claim to them via recorded delivery and consequently 'couldn't find the claim', insisted that the claim had to be accompanied by the claim… Read Full Review

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★★☆☆☆

“Underhanded and bordering on cadish behaviour”

Written on: 25/12/2014 by drones (1 review written)

Free Mercedes with every phone contract. Only you will probably end up with a Morris minor They advertise the nos 1 budget tablet on the market the nexus 7 with 5 meg camera for a freebie and then send out an old nexus 7 discontinued model with no camera They say they were not aware and their supplier sent wrong stock blah blah blah. So why are you still advertising this free gift and saying you still have it in stock ready to go. Naughty boy ! How many more old tablets made from back in 2012… Read Full Review

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★☆☆☆☆

“Unhappy new customer”

Written on: 16/11/2014 by Cfedrick62 (2 reviews written)

After purchasing a phone and free x box I have been informed after waiting on the phone half an hour that the gift is out of stock and can take up to 28 days! After reading other customers review this company are complete rip off merchants the customer service is diabolical! apparently the gift will b sent automatically yet in the phone parcel I have to send in a free gift voucher! The 2 forms of ID required I do not have and to find alternative ID THE PAGE CANNOT BE DISPLAYED I WOULD ADVISE… Read Full Review

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Buymobilephones.net's Response to Cfedrick62's Review

Written on: 20/11/2014

Hello, I have replied to your earlier review. I would like to reassure you that you will receive your free gift. As stated on my comment on your previous review, you do not need to send any ID or voucher to us. I apologise, the voucher was sent out to you in error, your gift will be dispatched automatically. Could you please provide your order number and I will be happy to look into this for you.

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Cfedrick62's reply to Buymobilephones.net's Comment

Written on: 20/11/2014

Order number 37857154

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★☆☆☆☆

“Unhappy NEW customer”

Written on: 15/11/2014 by Cfedrick62 (2 reviews written)

I received my new handset exactly when expected but will not receive my Xbox one for up to 28 days I also received a claim voucher even though after reading the conditions it stated the x box will be sent automatically!what am I to believe the customer care is appalling and it seems A LOT of customers who buy from buymobiles.net are all airing the same complaints its a disgrace if I don't recieved the x box one some time very soon I will seek legal advise… Read Full Review

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Buymobilephones.net's Response to Cfedrick62's Review

Written on: 20/11/2014

Hi there, I'm pleased to see that you received your handset so promptly. You are right, free gifts can take up to 28 days for delivery, this is stated in the terms and conditions you agree to when placing the order, and also mentioned in our FAQ's.
The Xbox will be sent automatically, the voucher has been sent to you by error. I apologise, as it seems receiving the voucher has confused things a little, although I hope this has clarified the process for you.
We place customer service as a top a priority, and are only too happy to assist any of our customers who get in touch.
You should receive an email within 28 days of your handset being delivered to advise when your gift has been dispatched.
We appreciate your comments and will take these on board of course. I do hope this response helps to clear things up a bit.

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★☆☆☆☆

“what cashback ?”

Written on: 23/09/2014 by bikermick46 (1 review written)

waiting since my 1st cash back claim in April ,2nd now overdue too.phoned,emailed,posted proof of non payment.either get an excuse or a claim that its marked as paid.BULL ST.Had 3 previous contracts,no problem but now i wonder if they are going down the pan like phones for you maybe i should go through the courts and send in the bailiffs… Read Full Review

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Buymobilephones.net's Response to bikermick46's Review

Written on: 30/10/2014

Hi, sorry to read that you had not received your cashback at the point of writing this review, and we have encountered some IT issues, but these are now all resolved. If your redemptions are still outstanding, please do provide your order number so I can investigate further.

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Bikermick46's Response to bikermick46's Review

Written on: 30/10/2014

have since received 1st 2 cash backs.Faith is now restored.Thank you

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★★★☆☆

“Worried... Still no free gift!”

Written on: 26/06/2014 by 160Urquhart (1 review written)

Order number 37519030 I placed an order on 22nd June 2014 for a Sony Xperia E with a free Toshiba C50 laptop. I received the phone 2 days later with no problems, the order tracking facility was very good and I was informed of the progress of my order. This part of the service was very good. However, after reading numerous reviews about people not receiving free gifts and cash back, I am worried about the status of my free gift. I have had no further communication in regards to the delivery… Read Full Review

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Buymobilephones.net's Comment

Written on: 02/07/2014

Hi,

I'm glad you are happy with the service so far.

We do state on the website and in our terms and conditions that free gifts/promotional products are a separate delivery and to allow upto 28 days.

I can see that your laptop has been despatched, you should have received an email with the tracking reference number.

If you need any further help please contact us.

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Iowjames's Comment

Written on: 02/07/2014

I received my laptop today, 24 hours after receiving the despatch email. Very good service, well informed at all stages. Many thanks for your good service

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Buymobilephones.net's Comment

Written on: 03/07/2014

Thank you for the positive feedback, I'm glad you have now received your laptop and are happy with the service received. Enjoy your new items!

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★☆☆☆☆

“no heaphone no cashback”

Written on: 23/03/2014 by drunknmaster (3 reviews written)

i have ordered handsets over last 2 years no problem good deals ,however first time i ordered a handset with free gift 26/12/13. still no free gift so in february i was told i can have £189 cash told it would be in bank by 22 february wasnt put in then told 18 march still not in .now waiting to here latest excuse ..many people on twitter have told me they just take your money very worried now… Read Full Review

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Buymobilephones.net's Response to drunknmaster's Review

Written on: 26/03/2014

I'm sorry to hear that you are yet to receive your cash back, some delays have been caused due to technical issues. Please provide your order number and I can have a look into this for you. Alternatively please contact Customer Services.

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Drunknmaster's reply to Buymobilephones.net's Comment

Written on: 27/03/2014

37073362 thanks hopefully this will be sorted out

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Buymobilephones.net's reply to Drunknmaster's Comment

Written on: 28/03/2014

Hi, I can see that you received a reply on twitter regarding the payment, however the cash back should clear into your account today. Please let me know if you need any further help.

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★☆☆☆☆

“Designed to fleece you.”

Written on: 30/01/2014

Ordered a supposedly next day delivery Iphone on their website which kept getting hung up on the credit check page. Completed the purchase over the phone and at no time was it mentioned that they had none in stock. I received an email that evening advising that they had none in stock and ended up waiting over a week for it to be delivered even though the website was still advertising next day delivery. Despite asking for no insurance as I am covered already they sign you up for tech support at… Read Full Review

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Buymobilephones.net's Comment

Written on: 12/02/2014

Apologies for the issues you encountered with the online ordering system. The tech support should have been covered in the phone call and if you wish we can investigate this further for you. Many Thanks

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★☆☆☆☆

“in stock for Christmas lie”

Written on: 24/12/2013 by iphone-misery (0 reviews written)

On Saturday after numerous research I ordered a new mobile phone for my wife it was listed as in stock with delivery on monday. I rang the customer service number (0845 number) waited nearly one hour this morning after finally getting through was told they had no stock and didn't know when they would be getting a delivery. The web site still was advertising pre Christmas delivery if ordered before 9pm knowing they would not be able to fulfill the orders. My decision to purchase the phone from… Read Full Review

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Buymobilephones.net's Response to iphone-misery's Review

Written on: 12/02/2014

Please accept our sincere apologies for the problems you have encountered. This handset has been extremely popular and we have endeavoured to fulfill the orders as quickly and efficiently as possible.

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