Not a Happy Bunny

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★★☆☆☆
2.1
From 168 reviews
30.0% of users recommend this

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Guest's review of Asda Mobile - www.asdamobile.com

“Not a Happy Bunny”

★☆☆☆☆

written by on 08/06/2022

ASDA Mobile/Vodafone cancelled my SIM card three months ago in error. They admitted their mistake and said they would send me a new SIM card and transfer my credit balance to the new number.

Despite chasing them over the past two months, where on each occasion they continued to assure me (albeit reluctantly) that they would transfer the credit, they have failed to do so and are now even claiming that I cannot prove the number that I had for many years was actually mine.

A year ago I would have given ASDA Mobile 5 stars as when they were partnered with EE I found their service to be excellent.

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