Not a Happy Bunny

Click here if this is your business
★★☆☆☆
2.1 / 5
30% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Asda Mobile - www.asdamobile.com

★☆☆☆☆

“Not a Happy Bunny”

Written on: 08/06/2022

ASDA Mobile/Vodafone cancelled my SIM card three months ago in error. They admitted their mistake and said they would send me a new SIM card and transfer my credit balance to the new number.

Despite chasing them over the past two months, where on each occasion they continued to assure me (albeit reluctantly) that they would transfer the credit, they have failed to do so and are now even claiming that I cannot prove the number that I had for many years was actually mine.

A year ago I would have given ASDA Mobile 5 stars as when they were partnered with EE I found their service to be excellent.

  • Goods purchased & cost

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0