Buggy Pitstop Ltd Reviews - www.buggypitstopltd.com

★★★★☆
4.4 / 5
86% of users recommend this
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★★★★☆

“Great Service”

Written on: 20/05/2016 by pxMurray78 (1 review written)

My child's buggy was repaired within a few days with no fuss. Great service - thanks guys… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 20/05/2016 by Jadielu482 (1 review written)

Was told by my local baby store / Buggy Pit Stop location that repair would be £60, dropped off buggy then got an invoice for £170+! Turns out the shop would have done it themselves for £60 but instead for some reason passed it onto this firm who charge 3 times as much for the same job. AVOID! Left feeling totally ripped off and livid… Read Full Review

Bp2015's Comment

Written on: 20/05/2016

Without knowing who has posted this comment, we are at a complete loss as to the above comments for the following reasons:

Each customer has to complete a booking in form. This form states starting prices, with more detailed prices being listed on the website that must have been visited to get the form.

Every single customer is issued with an estimate to be approved before works are undertaken; this is by email so all points are fully detailed and explained. Without approval we cannot proceed; all as per terms stated on the booking in form previously mentioned.

Again, as per the terms listed on our form, we do not enforce repairs; customers are able to have their buggy back without works provided the carriage and admin costs (£24) are covered.

We are very unhappy that this comment is not recognising the full process we take to ensure that all our customers are satisfied with the final outcome having been fully involved in the service from beginning to end.

The whole process could not have been completed without knowledge and approval.

We politely request that a retraction is made.

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Bp2015's Comment

Written on: 20/05/2016

Without knowing who has posted this comment, we are at a complete loss as to the above comments for the following reasons:

Each customer has to complete a booking in form. This form states starting prices, with more detailed prices being listed on the website that must have been visited to get the form.

Every single customer is issued with an estimate to be approved before works are undertaken; this is by email so all points are fully detailed and explained. Without approval we cannot proceed; all as per terms stated on the booking in form previously mentioned.

Again, as per the terms listed on our form, we do not enforce repairs; customers are able to have their buggy back without works provided the carriage and admin costs (£24) are covered.

We are very unhappy that this comment is not recognising the full process we take to ensure that all our customers are satisfied with the final outcome having been fully involved in the service from beginning to end.

The whole process could not have been completed without knowledge and approval.

We politely request that a retraction is made.

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Read 2 Comments
★★★★★

“Excellent Experience with unbeatable range of services ”

Written on: 29/04/2016 by GabrielaBreza (1 review written)

Buggypitstop constitutes the whole package. It provides an excellently executed service: professional and courteous staff make the experience simply the best in London (and doubtless further afield) as concerns children's products. Aziz and his team are on hand to advise as to what is necessary and what is extraneous and their pricing system is reasonable whilst appropriately reflecting the long-term value of modern prams and car seats. I have sent and will continue to send countless… Read Full Review

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★★★★★

“Buggy Pitstop Outstanding Service ”

Written on: 29/04/2016 by Kaseyd320 (1 review written)

Buggy Pitstop were rapid, incredibly polite and professional .... I would love this kind of service everyday from a great number of vendors!… Read Full Review

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★★★★★

“Well worth a ttrip up the A406!”

Written on: 18/03/2016 by A406mum (1 review written)

From the moment we arrived was impressed. Very professional, fair, friendly and efficient service. The costs were clearly laid out and very fairly priced. They could explain what caused the wear and tear which shows they are expert in their field. They had my buggy fixed and back on it's wheels in under 30 mins. I left very satisfied and will recommend them to all and sundry. A unique outfit that values treating their customers well and fairly, ensuring we'll return. Thank you!… Read Full Review

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★★★★★

“Buggy Pitstop”

Written on: 18/03/2016 by Aidyn36 (1 review written)

Was delighted with the service I received from Buggy Pitstop, My buga-boo-bee has been returned to me as good as new. The service from start to finish was professional and without fault! Very Impressed… Read Full Review

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★★★★★

“Impressed with customer service”

Written on: 12/03/2016 by ER1979 (1 review written)

Our Uppababy Cruz recently broke, it was obviously a tragedy as our six month old would only sleep in it and nowhere else! But the staff at Buggy Pitstop have been AMAZING, calling me back in no time, providing few options in order to save us money, in a clear and detailed way. They have all been incredibly friendly, responsive and efficient. Our buggy was back in only three days! I will absolutely recommend them to anyone. Great service… Read Full Review

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★★★★★

“Fixed in no time!”

Written on: 10/03/2016 by KianMalone (1 review written)

The crew at buggy Stop were incredibly helpful. They fixed he brakes on our pram while we waited (about 15 minutes) and were very nice to chat to - would highly recommend… Read Full Review

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★★★★★

“Fantastic, good value, friendly, pre-emptive service.”

Written on: 07/03/2016

Buggy Pitstop got me out of a crisis when my pushchair was broken, and pre-empted a further problem that was about to happen due to my ageing wheels - great to keep our much loved pushchair going, and to keep me going on school runs and more - thank you! Fairly priced, friendly, well informed, efficient service, will definitely spread the word… Read Full Review

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★★★★★

“Fast, convenient, cost effective”

Written on: 16/02/2016 by fkhan700 (1 review written)

Azeez and his team fixed our buggy within 30 minutes. Cost me 1/3 of what bugaboo would have charged me to replace the frame. Very satisfied. Faisal… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 16/02/2016 by 48Warren (1 review written)

I will most certainly recommend Buggy Pitstop to my friends and family... the team were friendly and efficient and bent over backwards to help me get our buggy to them. Thank you!… Read Full Review

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★★★★★

“Brilliant service! Couldn't ask for more.”

Written on: 15/02/2016 by 428Allison (1 review written)

An incredibly helpful friendly team. Our mini city gt was damaged en route to France. The team rapidly identified the problem, which turned out to be very minor and fixed it on the spot. As it was so minor they just asked me to pay what I felt was right. If there's any further issues I'd definitely go back… Read Full Review

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★★★★★

“Damaged bugaboo bee”

Written on: 12/02/2016 by McGinnis24 (1 review written)

Our bugaboo bee was damaged in transit by staff at Heathrow. I didn't want to buy a pram and I wasn't ready to get rid of my bee either so when I found buggy pitstop, I was relieved. They have restored our beloved bee back to its former glory and they even cleaned for us. They are reasonably priced and very quick to return the pram too. The customer service is prompt and very nice. I really can't fault anything about buggy pitstop. They are great… Read Full Review

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★★★★★

“Very helpful company”

Written on: 11/02/2016 by Jen1436 (1 review written)

I was pleasantly surprised to see my pushchair after it had been serviced. It looked amazing they really did a great job. I would really recommend this service to any mum that is expecting another baby, also good value as it looks a new pushchair now… Read Full Review

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★★★★★

“repaired our 5 year old bugaboo cameleon”

Written on: 25/01/2016

Our Bugaboo Cameleon was 5 years old and we thought about just throwing it as it was in awful condition, having been in a damp basement and used for 2 children. However, we decided to give it another go and my first reaction after the repair and service was WOW! we feel like we have a new buggy. the customer service was excellent, they were helpful and friendly. would highly recommend… Read Full Review

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★★★★★

“stokke crusi repair”

Written on: 07/01/2016 by 430Stone (1 review written)

Would highly recommend this friendly and efficient team at this company. Referred under my warranty and these guys fixed my buggy in less than 40 minutes, something which would usually take a few days to turn around. So easy to deal with, location was brilliant and enthusiasm of these guys was beyond expectations. Thank you for fixing my buggy in such quick time and i shall definitely be contacting you for my buggy valet. keep up your great work!… Read Full Review

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★★★★★

“Great Service”

Written on: 05/01/2016 by Buggy-Pitstop (1 review written)

"I came to get my bugaboo donkey fixed. The service was very efficient, the team was particularly nice and considerate (I had my young kids with me) they were very quick and an all over very good experience. Thank you! " … Read Full Review

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★★★★☆

“Today I brought my janè twone tandem pram to buggy...”

Written on: 04/01/2016 by Kristina89 (1 review written)

Today I brought my janè twone tandem pram to buggy pit stop in wembley, overall I cannot fault them, the service they provided was spot on!! They kindly showed me the issue with the buggy told me it could repaired there and then, so I waited and just under half an hour there repair team had it done. Good pricing and friendly faces. Will definitely be recommending them to friends & family and for future reference. Thank you so much to the team that provided me great service. I can now get out… Read Full Review

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★★★★★

“Very nice company.”

Written on: 29/12/2015 by Lubi1971 (1 review written)

My stroller needed repairs just before Christmas, just as we were getting ready to go away to visit my parents in Canada. I was stressed as I couldn't imagine going away with a broken stroller. Buggy Pitstop came to the rescue. They where so nice they managed to get it repaired within an hour. The staff couldn't have been more helpfully, they broken down another stroller so that they could replace the parts for mine in time. I can't image where I would have been without their help. THANK YOU… Read Full Review

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★★☆☆☆

“Stay away from this company”

Written on: 04/12/2015

This company is the most unprofessional company I have ever dealt with. They charged £135 to clean my buggy yet it came back with green mould (!) and animal fur (!) (we don't have pets), none of which were on the buggy when I sent it. The Manager just shouts when you complain, and tells you that his staff will have money taken from their salary as they offered to help by sending the pram back by courier to my home as I do not want them to touch my buggy anymore. The Tottenham pick up / drop… Read Full Review

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