Zopa - www.zopa.com

Had a data capture error setting up a direct debits for these people. Stupid error that should have been easily resolved but felt like I was banging my head every time I spoke to someone.

Ended up feeling playground bullied by customer service staff who just seemed to want to lane me.

A bit of teasing and experience would not go amiss.

It was a stupid error that should have r been dealt with in the first call but instead I was made to feel stupid.

Really gripe I never have a problem again as their staff are just unhelpful.

Wish I’d know their customer. Service team were just robots with names.

Application has been with them for over a week . They have asked for the same information on 3 occasions having already provided it. They then ask you to call them and ask a question about the paperwork and then 2 days passes and they phone back with the same question. Really awfull service, however bad you find your bank they cannot be worse than this lot.

Avoid at all cost

I took out a loan from Zopa, upon experiencing financial difficulty I spoke with the Collections team to make them aware of my difficulties due to being made redundant. I was rushed of the phone, in what I assume is a bid to meet inbound or outbound call targets. Rather then undertake an income and expenditure towards setting a plan just whilst looking for work, like my other creditor did, I was told to contact a debt management firm charity called PayPlan. I prefer to deal with creditors as its my loan and i am very hands on, upon asking if it was possible to do this over the phone I was rushed off and advised that management prefers customers to speak to PayPlan. The agent attempted to be as nice as they could be so this leads me to believe that poor management and possibly enforced targets have customers treated unreasonably and rushed off the phone. I definitely would not recommend this firm at all. They are just AWFUL, far from customer oriented more like target and money hungry surely this behaviour is not TCF.

Always Very slow to invest money. Now not taking any new funds. Changing the website all the time, no idea what's going on.

I just wanted to say a big thankyou for your help with our loan. We will use this to clear some credit and reduce our payments and have a few pounds left over for Christmas and the New Year. Your no fuss system really worked for us, and we are very grateful for your assistance.

I would definitely recommend you to friends and family.

Many Many thanks.

Zopa are definitely who to go to if you need a loan! Interest rates are unbeatable and much lower than the banks. Hassle free!!

Money is in your account in 2 days and they are always bang on time collecting payments from your bank account. Wouldn't dream of going anywhere else now!

Having just paid off our mortgage, I wanted to use some of the money saved each month to buy my dream sewing machine, which is a state of the art, very expensive, top of the range Bernina.

I was really worried that I wouldn't be able to get a loan now I'm retired but was delighted when Zopa approved my loan so quickly, which meant I wasn't waiting around. I also liked the ability to look at various loan options,which were emaild to me, to study in my own time, and given a number of days in which to make up my mind. However, the reason I chose Zopa over other companies is the ethical way they operate with peer to peer lending, giving lenders and borrowers the best interest rates available. Thank you Zopa.

Thank you Zopa. I can now have the wedding I have always wanted with out over committing myself. THANK YOU.

I am very impressed with the very quick and profressional service I received.

The service I received was second to none. All staff I spoke to where very polite, courteous and efficient. All calls I made to Zopa were answered in a friendly, efficient manner and everyone was entirely non-judgmental. I never once had to request a returned call.

The loan took a little longer than I had expected to be approved, but this was through no fault of your team. I am not very good at technology and uploading information was a challenge, but once again the Loan Adviser was quick to send me an email giving help.

I am so glad I used Money Supermarket to get the details for Zopa. They were exactly what I needed in every respect. Money Supermarket gave a veyr good rating for Zopa and I followed their advice - how glad I am!

I will be the first in line to recommend Zopa.

Many thanks and gratitude.

I was astonished and delighted at the speed with which the application process was completed and a decision given. This was by far the most efficient handling I have ever had in connection with a loan. Really superb service. Instructions clear at all points and immediate confirmation both of loan approval and of transfer of funds.