Refused Help in a pandemic - & they were happy about it

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Guest's review of Nemo Personal Finance - www.nemo-loans.co.uk

★☆☆☆☆

“Refused Help in a pandemic - and they were happy about it”

Written on: 30/09/2021

I have been locked in a battle with Nemo Loans since the pandemic - I initially emailed them to say because of the pandemic my income had been limited. They continued to email - not offering any help whatsoever despite what Rishi Sunak had stated. I restarted paying them in September - they then sent a very nasty letter to me in January 2021 about the amount of arrears that had racked up - I went through their "complaints" process - and was told I wasnt allowed a payment holiday as there were arrears on the accoun - amounting to £15. I finally decided to fight them and did all my research and got back to them having to physically read to them down the phone the FCA Guidelines stating they HAD to offer the payment holiday. I then took this to the Financial Ombudsman and won - they had to backdate the payment holiday, take off all the arrears and all the interest and charges. THEY WERE NOT HAPPY about this- they took their time to do this, the financial ombudsman had to write and phone them a further 4 times to get them to act. Yesterday I got my extra compensation. I phoned them and said I should get a letter of apology for all the stress and upset they put me through. They refused stating:
"The financial ombudsman always take the customers view - we had nothing to do with it" AND
"The fca guidelines stated we should turn people down - we turned hundreds of people down because of the guidelines" - If they have done that they have been absolutely illegal. If any of you have a loan with Nemo, and were affected during the pandemic and they offered no help and you got into arrears which they have chased - get in contact with the financial ombudsman ASAP - I have also linked in the FCA within my complaint - although Nemo said yesterday:
"People threaten us with the FCA all the time, but nothing ever happens to us"
It's time the FCA did something about this bunch of charlatans, I will continue to fight, because it scares me how many people they put through hell during the pandemic.

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