not recomend

Lolly Loans Reviews
★★★★☆
3.9
From 59 reviews
76.0% of users recommend this

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Guest's review of Lolly Loans Reviews - lolly.co.uk

“not recomend ”

★☆☆☆☆

written by on 22/07/2013

as with other brokers , takes you to a site that wants money up front ,

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Lolly.co.uk's Comment

Written on: 30/07/2013

Hello and thank you for taking the time to leave a review. I wanted to address your comment if possible to explain how our system works.

Lolly.co.uk work with over 30 different short term loan lenders to get people the loan that they need. Only one of these companies charges a fee and this is the last company we try when we have exhausted all other options for people. This means that we try at least 29 other lenders who do not charge a fee and only when all of these companies have turned down a customers finance request do we then resort to giving our consumers the option of trying a fee charging lender.

We do not push people towards a lender that charges a fee unless we have tried every other option for them first and when we do put forward an offer by this lender all fees that they charge are made very clear before any money is taken. The system is totally transparent in this regard. I'm sorry that you did not find our service useful on this occasion but I can assure you that the vast majority of our customers are not offered a loan by a company that charges a fee.

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Mishabelle's Comment

Written on: 13/08/2013

Just to confirm I did not opt to proceed with any loan application. Other than the basic search. Yours was the only company I conducted a search via and despite ticking no marketing I have received loads? I now when I ask you to check your records and confirm no further marketing. You ask me to contact my lender? There is no lender? It was a search nothing more.

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Mishabelle's Comment

Written on: 13/08/2013

Please can you also comment on when directed to the MyLoan website from your search which asked if I would like to make application with them, to which I immediately declined. On just arriving home from work today to receive a letter from Amigo Loans saying MyLoan had given them my LOAN APPLICATION DETAILS, yet I did not do a loan application with them, just an initial search with you????? That can't be just fobbed off as marketing material by you. Seriously what security have you in place for peoples personal financial information?

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Mishabelle's Comment

Written on: 12/08/2013

Same happened to me and I've got a good credit history. Makes me wonder just how many of these reviews are genuine. I also asked for my details not to be passed on to third parties or receive marketing material. What a joke I've been bombarded with loan company emails and postal mail shots. Steer clear if you can.

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Lolly.co.uk's Comment

Written on: 12/08/2013

Hello Mishabelle,

Thank you for taking the time to comment,

I can assure you that all loan requests go through a chain of lenders. This starts with lenders who offer instalment loans with rates at approximately 50% - 250% per annum. If these lenders do not accept your application we then try lenders with higher rates and finally - if all of these lenders turn down your application (and there are more than 30 lenders in our system) only then do we give our customers the option of working with a lender that charges a fee. All of our loan offers are made with no obligation so there is absolutely no reason for a customer to accept any offer our system makes unless it suits them and when we do have to resort to a fee charging lender the fee is made very clear so people can walk away if they wish. It would be very rare that someone with good credit would be turned down by all of our lenders so I am surprised that your offer was not taken up by one of our other lenders, if you have good credit this should not happen.

Regarding your concern that you have received marketing emails, if you ticked the marketing suppression box then your details should have been automatically excluded from our marketing list. Unfortunately I cannot find any application under the name Mishabelle in our system so I cannot check this for you. If possible could you send us an email with your full name and phone number to helpdesk [at] lolly.co.uk I will check this for you asap. If for any reason you are incorrectly on our marketing list I will sure that this is removed for you as this should not have happened.

Many thanks – Lolly Helpdesk

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Mishabelle's Comment

Written on: 13/08/2013

Did as you said = pointless! I got this generic email below from your company. Despite saying I did apply for any loan other than a general initial search. I want you to stop passing on my information. That is my simple request.

"Thank you for contacting Lolly.co.uk

If you have searched for finance via our website and opted to proceed
with a finance offer then you will need to contact your lender
directly with any questions regarding your loan's status, fees or to
cancel your finance agreement".

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Lolly.co.uk's Comment

Written on: 13/08/2013

Hello Mishabelle,

Thanks again for commenting and for emailing us with details of your issue. We only received your email 20 minutes ago at 3.37 so we have not been able to investigate or respond to you yet however your email is in hand and is currently being processed. I will reply to you once I have an answer for you but I can assure you that if you are on our marketing list for some reason we will ensure that your name is removed. The automated email your recieved is one we send out to help people connect with their lender - many customers misplace emails from their lender or have a number of loans with different lenders so this initial email contact is very useful for them. Thanks again. Lolly Helpdesk.

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Carenct's Comment

Written on: 26/09/2013

hi, I too filled out your form for a loan,i did not accept one of your loans but you took 69.99 on the 25/09/13 from my bank account Reference No 260000000000 BCC. You do not seem to have a contact number on your site(how strange)I will be seeking legal advice if this money is not credited bak to my account as I have no loan from you or your so called lenders

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J.cgraham's Comment

Written on: 28/12/2013

I've just done the same as you, put in my details and not accepted any loan as lolly said they charge 69.99 I hope this doesnt come out of my acount if it does I'm going to my lawyers about this, I hate rip of companies, I was doing a simple search for a loan that is all, NO CONTACT NUMBER NO REAL ADDRESS. I'M CHANGING MY BANK ACCOUNT BEFORE THEY TAKE ME TOO.

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