Timeshop4you Reviews - www.timeshop4you.co.uk

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★★★☆☆
2.6 / 5
40% of users recommend this
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Latest Reviews

★☆☆☆☆

“Definitely a Company to avoid”

Written on: 31/12/2018 by CharlesArnold (1 review written)

Purchased a new wall clock in February 2018, the chimes failed in October. Contacted Timeshop4you who sent a label to return the clock using Hermes. At end November 1 month after they received the clock they asked me to pay £66 to cover cost of damage to casing to clock. I refused and told them to repair the mechanism and I would get the casing refurbished. Then told charge of £66 was not obligatory and they would have the case refurbished. Another month has now passed with no sign of the… Read Full Review

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★☆☆☆☆

“ Order never received”

Written on: 27/11/2018 by Lamb69 (1 review written)

I purchased a watch for my daughter's birthday at the beginning of November, carefully checked the expected delivery date as it was for a celebratory special birthday, it was due to arrive 4 days before on the 11th November.I raised concerns when it had not arrived on the 13th, was sent a courier number which I was informed by their courier was incorrect. Despite numerous emails to customer care,two weeks later still no watch and the only response I get is they will not refund my money until… Read Full Review

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Charlesarnold's Comment

Written on: 27/11/2018

I think I am in a similar position, I purschased a wall clock in May 2018 for over £200 and the chimes stopped working over a month ago. They provided a returns label and in response to my request for information said the clock had been returned to the manufacturer. I have sent 2 follow up emails in the last few days but no response. Will try to get a refund from my Credid Card Company or alternatively use the legal protection that I pay for.

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Notimeforyou's Comment

Written on: 27/11/2018

I am having to pursue a refund via my payment provider to, so frustrating and annoying, this company do not seem to have any idea of time scales for action and patience wears thin when you feel you are just being taken advantage of

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★★★★★

“Great team ”

Written on: 09/10/2018 by Tommy1climer (1 review written)

Ordered a sturmanskie watch at fantastic price . Was worried because they had uk web address but were based in germany . But went through with my order . After a very short time they emailed me to confirm order . And they informed me with regular updates and dhl delievered my item in perfect condition . I have my eye on another sturmanskie watch and it will be a pleasure to buy from this great company again thanks… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/07/2018 by PeterTempler (1 review written)

Purchased a Junker watch April 2017. Watch was stolen in transit and package resealed and delivered to me by Parcelforce. Having opened package half an hour after postman left - it was my word against DHL that the watch never arrived. After a lengthy investigation Timeshop4u accepted my story and replaced the watch although I had no proof. Excellent service particularly from Kathrin Heukamp of Ibizz (Timeshop4u)… Read Full Review

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Charlesarnold's Response to PeterTempler's Review

Written on: 31/12/2018

You must have been lucky my experience with this lot has been dreadful they even asked me to pay £66 to repair the £216 wall clock that I purchased which was still under warranty. Returned clock 2 months ago still waiting for it to be returned

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★☆☆☆☆

“Disgusting Service”

Written on: 31/01/2018

I recently purchased a Vostok watch, paid for it but the link for delivery dates wouldn't work. I emailed the customer service dept to ask this but received a vague reply saying they couldn't find out delivery until it was despatched. This reply came back several times until another member of staff found out that it wouldn't be despatched until June. They said I could choose another watch or receive my money back. I cancelled the order and asks for a refund. I was emailed saying this would… Read Full Review

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Mariecontrary's Comment

Written on: 29/12/2018

Thank you for your review, my husband nearly bought from them it was only during the payment process that he noticed something about Osnabruck. That set alarm bells ringing because Osnabruck is in Germany. I googled them and found yours and a few other reviews.
Despite their UK web address they are actually based in Germany and true to form, honesty and integrity does not feature in their business rule book. They know that the UK is associated with good customer service so they use a UK web address. Shameful.

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