Utterly Useless Retailer

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  • Customer Service

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Scottydotty's review of Shipton and Co. - www.shiptonandco.com

★☆☆☆☆

“Utterly Useless Retailer”

Written on: 12/10/2021 by Scottydotty (1 review written)

Order from this company at your peril. Your money will be taken quickly enough but that’s where the efficiency ends.
Orders take AGES to arrive - don’t believe the 7-10 days claim.
Online contact forms go unanswered.
Phone calls to the published number go unanswered.
Post on social media and you have a better chance of being acknowledged- why they prefer their failures to be discussed on a public forum is beyond me.
Now I wish to return the item as it’s not good quality. Their website advises to call the same number and yes- you’ve guessed it- they don’t pick up.
How they are still in business is a mystery. I suspect they rely on folk just giving up and keeping items they don’t want but have paid for.
Shocking company.
Wish I’d read the reviews before I ordered.

  • Pearl necklace £35.20

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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